Dan was very pleasant to work with. He explained things well, and didn’t push unnecessary services.
1/5/2019
Simon B. VERIFIED CUSTOMER
Efficient and courteous. Thanks
1/5/2019
Rachael W. VERIFIED CUSTOMER
Excellent service all around.
1/4/2019
Adam H. VERIFIED CUSTOMER
Within 10 minutes of leaving the service my low tire pressure alert went on. I called and they explained how to calibrate but I had to pull off the road to do it. The next day I was driving a long distance for the holidays and the low tire pressure warning went off again. I had to put air in two of the tires at a gas station and then calibrate again. Since then I have not had issues. I am appalled that the tire pressure was not checked in each and every tire and the calibration set before retiring the vehicle to me. Especially after I spent money to buy a new tire for the car as well.
1/4/2019
BRIAN C. VERIFIED CUSTOMER
Adam was informative and very efficient. He was candid about pricing for the services required, and provided some advice about brake squealing noise coming from my car.
1/4/2019
CRIS I. VERIFIED CUSTOMER
Frank Lee is a thorough professional and excellent at customer relation.
1/4/2019
Angie K. VERIFIED CUSTOMER
Dan was great, period. Perfect in fact!
1/4/2019
SERGIO M. VERIFIED CUSTOMER
Always great, attentive, corteous and knowledgeable service by Frank Lee.
Good communication about the status of the car, etc.
I’ll continue to come here.
1/4/2019
Yang H. VERIFIED CUSTOMER
Frank did a great job. I fully appreciated his help!
1/4/2019
Lawrence R. VERIFIED CUSTOMER
Dan was very professional yet personable. He answered all questions to our satisfaction.
1/4/2019
Mary C. VERIFIED CUSTOMER
As always, Jim and Ashley provided exemplary service by explaining problems and services neeeded. I feel confident taking my car to Royal Motors!
1/4/2019
Konrad A. VERIFIED CUSTOMER
Really appreciated the fact that Johnny Lui could get my car done immediately as there was no loaner car available and I would have had to swap 3 child seats from the car to a rental car and back again . Great customer focus! Thank you
1/4/2019
Dagmar E. VERIFIED CUSTOMER
Easy, helpful, timely ????????
1/4/2019
Friedemann T. VERIFIED CUSTOMER
Excellent service by Frank.
1/4/2019
Charles Jacob. VERIFIED CUSTOMER
Thank you for your help.
1/4/2019
Katherine S. VERIFIED CUSTOMER
Always great, love working with your team.
1/4/2019
Peter P. VERIFIED CUSTOMER
I was in a bind, because I was visiting from Los Angeles, and the EPC light illuminated on the way up here. Johnny Liu took the situation in hand, diagnosed the problem, and had the car ready at the end of the day. I was able to go about my visit in San Francisco with a rental car that Johnny arranged. Super service all around.
1/3/2019
Hollybeth V. VERIFIED CUSTOMER
Excellent service, professional, and courteous advisor.
1/3/2019
Jim S. VERIFIED CUSTOMER
Very professional service, thanks!
1/3/2019
Aiyana J. VERIFIED CUSTOMER
Dan was courteous, honest, and informative. I appreciated the status update throughout the day and also his willingness to check out and offer software updates. The check out was seemless. I really appreciate Dan