Johnny is the consummate pro and a credit to Royal Automotive !
12/30/2018
JESUS B. VERIFIED CUSTOMER
As always Chris excels at customer service! Every need is attended to and all promises fulfilled! Even the little things such as a call back! If Chris said he will do it, he personally sees to it! I always look forward to going to do a service because of how effortless it is. Largely do Chris's professionalism!
12/30/2018
SEAN H. VERIFIED CUSTOMER
Great follow up. Chris listened well and communicated clearly. It was a good experience. Thanks!
12/29/2018
Tom M. VERIFIED CUSTOMER
Thanks great service
12/29/2018
JESS W. VERIFIED CUSTOMER
Johnny did a great job! He is committed to making sure I am fully taken care of. The experience made me want to come back to royal for any future service.
12/29/2018
Jeff H. VERIFIED CUSTOMER
Adam did great. But Audi USA and Takata need to get their act together. Been years and many false starts. Was told the part was in. According to the part numbers it should have been. But... guess what... it don’t fit and nobody knows why. Which means not clear if the federal recall will evening be satisfied and my car be fully safe to drive. Pretty damn appalling frankly.
12/29/2018
Christine T. VERIFIED CUSTOMER
Excellent service! Johnny was helpful, efficient and very kind. A great experience!
12/29/2018
Donna C. VERIFIED CUSTOMER
Excellent service.
12/29/2018
Kepa A. VERIFIED CUSTOMER
Excellent service, thank you
12/29/2018
Alex S. VERIFIED CUSTOMER
Jim is a trusted advisor..well done!
12/29/2018
Joshua P. VERIFIED CUSTOMER
Frank was great to deal with.
12/29/2018
Jonathan P. VERIFIED CUSTOMER
Johnny was polite, informative, professional and responsive. A+
12/28/2018
Kerry K. VERIFIED CUSTOMER
Dan was knowledgeable and helpful. This has not been always the case before. I am still confused why the counters are not labeled. Anyway, I so appreciated that the car was finished by 2pm on Christmas Eve. Thanks for working on Christmas Eve. Dan helped me understand my warranty and how many more services I still have on the prepaid warranty. Thanks Dan!
12/28/2018
Scot T. VERIFIED CUSTOMER
Chris is always friendly, courteous and efficient! most appreciated..
12/28/2018
Ariella B. VERIFIED CUSTOMER
Hector was so personable and professional! Brad went above and beyond. Great customer service. Very impressed with Mazda employees.
12/28/2018
Edward A. VERIFIED CUSTOMER
Jim is personable, professional, knowledgeable. Thank you again.
12/28/2018
Aaron W. VERIFIED CUSTOMER
My interior middle console was scratched and damaged. In addition, I was charged for 1.5 hours of labor, but from observation, my car was only worked on for one hour. When I called to complain, I was told I would have to bring the car in for them to take a look at the damage, then the park would be ordered and I’d have to come back. Unacceptable. I sent pics and the damaged part is obvious. I just started a new job and it’s difficult for me to get there in the morning. I’m asking to only have to come in once, for you to make this right. Please call me at ****-****-xxxx. Thank you!
12/28/2018
DONALD M. VERIFIED CUSTOMER
No vehicle wash. My last Audi, I was given a vehicle to drive and a clean wash was provided at end of service. Even if you don’t have a facility, at least you can send customers to Tower or something... won’t be getting my vehicle serviced here in the future. The service advisor was great.
12/28/2018
Heather B. VERIFIED CUSTOMER
Great customer service and a pleasure to work with Chris and his geam