I’d like to thank Frank for his assistance, professionalism and service. I was very pleased.
12/28/2018
Mathan E. VERIFIED CUSTOMER
As always, Johnny is super helpful and considerate. He is the reason I bring my car to this shop
12/28/2018
Michelle M. VERIFIED CUSTOMER
Thank you! Love the text updates - made the process really easy.
12/28/2018
PAMELA W. VERIFIED CUSTOMER
Like the explanation of what was done and what numbers are important to pay attention to i.e. when breaks will need work and other similar clues.
12/28/2018
Lisa G. VERIFIED CUSTOMER
Great service.
12/28/2018
John G. VERIFIED CUSTOMER
Jim does a wonderful job and is an extremely valuable asset to Royal
12/28/2018
Kevin W. VERIFIED CUSTOMER
Chris is always extremely polite, knowledgeable of all service questions, and goes above and beyond to make me feel welcome. I greatly appreciate someone that can do their job very well and build trusting relationships ships in the process. Thanks to Audi for employing an all-around good man! Happy Holidays & a Wonderful New Year! :)
12/27/2018
Deborah T. VERIFIED CUSTOMER
Polite, informative and punctual
12/27/2018
Cris I. VERIFIED CUSTOMER
Frank Lee is most professional, reliable.
12/27/2018
Clement M. VERIFIED CUSTOMER
Mr. Gonzales was really professional and helpful. He walked me through what was going to be done and what had been done to the car in very clear terms and made everything really transparent. I had a great experience and would definitely enjoy dealing with Hector again. I am very satisfied! Thanks!
12/27/2018
Jianan F. VERIFIED CUSTOMER
Very good
12/27/2018
M Robin. VERIFIED CUSTOMER
Well done!
12/27/2018
Timothy F. VERIFIED CUSTOMER
Very polite very professional.
12/27/2018
Alex B. VERIFIED CUSTOMER
So deeply unsatisfied. Two days after getting serviced for a routine oil change, our battery died on our midway stop driving to Southern California for the Christmas holiday. Now there’s oil dripping all other the garage and driveway of the house we rented for our stay near family. I’m sure that will incur a few and I’m not confident about driving all the way back up to the Bay Area today without the car having serious damage to it. So now we’re stuck.
I don’t need to pay $125 for a routine service from a dealer that messes it up when I can get done right at People’s. We’ll be switching to them as they take care of our older car.
Sincerely,
Courtney
12/26/2018
Richard H. VERIFIED CUSTOMER
Chris Sung was great....very attentive and the appointment was smooth and fast.
12/26/2018
Maryanne S. VERIFIED CUSTOMER
Chris is thee best!! We love him. He’s very trustworthy and
Really helps us with our car
12/26/2018
Cecil T. VERIFIED CUSTOMER
Professional, Courteous, attentive are some of the qualities Dan Spingola possess. The service was great the only issue I had was “why did i bring in my car at 7:15am if the maintenance guys are to report for work at 8am?” Dan was so patient/understanding and did not compromise the quality service provided. In the end he explained the work done on my car. Very satisfied ????
12/26/2018
Susan F. VERIFIED CUSTOMER
He is very friendly and patience with me. He contacted me with a phone call and a text when the vehicle is ready to pick up.
12/25/2018
Sam L. VERIFIED CUSTOMER
I waited at the counter while two associates discussed having their sushi and fillet knives needing sharpening, completely ignored. I simple acknowledgement or “happy holidays” would’ve been nice. The agent I worked with Adam Myers was curt and abrupt. I had scheduled for a courtesy vehicle more than 3 weeks ago( it is noted on the invoice). I had to prompt him for that request. The customer next to me was offered, without prompting reimbursement for his Lyft/uber etc. I was the first customer in that morning at 7am sharp. The work performed on my car was sufficient but the customer service was far below par. I was told to call in on Sunday evening to confirm a courtesy vehicle. The service center voicemail stated that you were closed on Sunday. This level of mishandled customer service was unfortunate and unexpected. I have had much better service at Audi Oakland.