I use to get great service from Patty. Jim gives Excellent service. Thank you
12/15/2018
Peter D. VERIFIED CUSTOMER
Dan is very professional and was helpful.
12/15/2018
Jon P. VERIFIED CUSTOMER
He truly goes above and beyond to get the job done right!
12/15/2018
SANDRA L. VERIFIED CUSTOMER
Johnny was efficient, clear and very professional!
12/15/2018
Melanie H. VERIFIED CUSTOMER
Johnny was courteous and my car was ready close to the time requested
12/15/2018
Lorraine V. VERIFIED CUSTOMER
Excellent customer service. On time to accommodate me. Representative
Recognizes i am regular customer. Royal takes care of their customers.
12/14/2018
Mark H. VERIFIED CUSTOMER
I called at 3:00 to check on the status of the repair and left a message. At 3:30 I called again and left another message. At 3:45 I called the main number to again ask the status. I was finally connected to Ashley and she stated that the car should be ready for pick up at 4:30. I would have thought that out of common courtesy she would have acknowledged my two previous and unreturned calls.
When I arrived to get my car I was approached by another service advisor who arranged delivery of my car as he was the only one at the desk. Even though I waited for the actual delivery for about 15 minutes and I know that Ashley saw me in the waiting area I was totally ignored by her.
For me, this was a frustrating and slightly uncomfortable experience.
12/14/2018
Adam C. VERIFIED CUSTOMER
Hector was great!
12/14/2018
Louise M. VERIFIED CUSTOMER
Hector provided very good customer service.
(But In future, pls. dn not use this no. for surveys.) Thank you.
12/14/2018
JAIME C. VERIFIED CUSTOMER
Friendly, efficient and great service.
12/14/2018
JENN N. VERIFIED CUSTOMER
I requested oil to be put into the car because it was nearly empty and it wasn’t. I wasn’t told where to go to get reimbursed for my Uber rides, so I didn’t get that either.
12/14/2018
John V. VERIFIED CUSTOMER
I am very unhappy. The last time I had a fuel pump go bad was on a '66 mustang. A carbon build up at 30k and bad fuel pump at 40 k is ridiculous and the fault of the car. This is ridiculous. Please report it to Volkswagen since I'm sure they're sitting on 100's of other similar reports. I guess I should have bought the "clean diesel" version from you.
I’ve purchased 2 Audi’s and this VW and no longer want s relationship with you.
12/14/2018
Patricia K. VERIFIED CUSTOMER
Great service by Adam. Thank You!
12/14/2018
Edna F. VERIFIED CUSTOMER
Every time Craig is assigned to my car’s service, I feel delighted and very happy because he has always been outstanding in his job, kind, helpful, respectful and provides an excellent customer service. I am very satisfied with the customer service provided by Craig and the service done in my car.
12/14/2018
JACK G. VERIFIED CUSTOMER
Process was smooth, pleasant and satisfactory from start to finish!
12/14/2018
MEHUL M. VERIFIED CUSTOMER
Chris was very helpful, reliable and trustworthy.
12/14/2018
TIM M. VERIFIED CUSTOMER
Frank was really helpful and professional!
12/14/2018
LELAND W. VERIFIED CUSTOMER
I was turned away not to service my vehicle because I had an interlock device in my car. I called and scheduled an appointment and adviced the service center about the interlock however I was told I could not get serviced once I arrived. It was very dissatisfying specially when I have always had my maintenance down at this center and I purchased my vehicle one year ago from this San Francisco Mazda. The staff treated me very unprofessional and I was given a ton of attitude. I was treated with no respect because of my interlock device. I regret purchasing my car and bringing my business to this center.
12/14/2018
Richard B. VERIFIED CUSTOMER
Courteous, efficient service.
12/14/2018
Richard Y. VERIFIED CUSTOMER
Everyone is really nice and it's understandable that things will take awhile since you always seem packed with clients. However, this service took 4 weeks which includes when the vechile was returned without the transmission fixed and was dangerous to drive. I eventually received a loaner car (which is greatly appreciate), but before that I spent ~$300 on shared Uber to work. It's really hard to get a good sense of timeline and I almost always had to call multiple times and wait a day before I can get in touch with the service representative.
You guys are all really nice and friendly, but I'll have to consider a different service vendor moving forward.