Craig is a patient and professional member of your team who is sensitive and responsive to the needs of the customers.
12/13/2018
Steven L. VERIFIED CUSTOMER
Klever is great at communicating ever step of the process. I thank him for providing a loaner vehicle when I needed it most. Thank you for your assistance!
12/13/2018
Matt C. VERIFIED CUSTOMER
Frank was excellent to work with, as always.
12/13/2018
Curtis L. VERIFIED CUSTOMER
Chris was efficient, courteous and trustworthy. How do I know that? He just is.....he has a good way with customers, and is very reassuring when he spoke to me. Thanks for excellent service and I do trust Royal Motors. Thanks.
12/13/2018
Pamela D. VERIFIED CUSTOMER
Dan provides excellent service! He kept me updated on car status and delivered it on time as promised. I will request Dan again to manage the next car service.
12/13/2018
LEE T. VERIFIED CUSTOMER
Hector was amazing. Knowledgeable, thorough, and professional. Exceptional customer service skills. Thanks, Hector!
12/13/2018
Ana I. VERIFIED CUSTOMER
Hector Gonzalez helped me understand the things covered by the service and was always very responsive.
The only disappointment I have is the high price point Mazda USA and Mazda San Francisco charge for retrofitting Apple CarPlay to a new car. $200 for a usb cable + the USB port and $330 for a one hour (one and a half) work its a lot of money given the fact that this car should have come equipped standard with it and when I bought the car I was told that “anytime soon” Apple CarPlay will be available. That only took 2 years and a half to become available. Sour-sweet experience honestly
12/13/2018
KATE K. VERIFIED CUSTOMER
Always good to work w/ Jim. Helpful, trusted, sincere. And repairs give me piece of mind! See you at 90k.
12/13/2018
LINDA L. VERIFIED CUSTOMER
Very good service. Built A trust on you.
12/13/2018
Catherine M. VERIFIED CUSTOMER
I was hoping I would get a new tire put on free of charge; I felt it was appropriate after having bought two new ones there just a month ago. That is exactly what Dan did for me and I thought that was great service!
12/13/2018
Linda C. VERIFIED CUSTOMER
Frank is awesome.
12/12/2018
Veronica R. VERIFIED CUSTOMER
Outstanding service and personal care as always from Jim. You are fortunate to have found and kept a wonderful guy working with your Volvo customers. The service was fast and the job well done. Thanks again to all your staff and Happy Holidays
12/12/2018
Delfin F. VERIFIED CUSTOMER
Johnny was very helpful with determining what level of service my car needed and suggestion for the following maintenance requirements. He was able address the concerns I had and made the appropriate inclusions with the maintenance request. He also gave timely updates on progress and developments. Johnny was great and even facilitated my other inquiries on accessories. Thanks again Johnny!
12/12/2018
Kathryn G. VERIFIED CUSTOMER
Johnny provides me with the help I requested in diagnosing a problem and providing me with my options. He also kept me informed of the progress of my repairs and delivered my car to me at the time promised.
12/12/2018
Emily G. VERIFIED CUSTOMER
Dan is always great! He communicates any issues and answers all questions.
12/12/2018
Kenneth Y. VERIFIED CUSTOMER
I really appreciate and am happy with Dan’s professional and pleasant assistance and service!
12/12/2018
JEAN L. VERIFIED CUSTOMER
Chris Sung is a professional and a gentleman. But today my malfunction indicator light came on. I will be scheduling a follow up service appointment soon.
12/12/2018
Garrett T. VERIFIED CUSTOMER
Hector was very professional and made sure I was updated as needed. Although the part took longer than expected to get here, I enjoyed my interactions with him.