Chris is great! I am a long time Royal Motors customer going back into the 1980s. I have been working with Chris now for a number of years and have always appreciated his consistent and attentive service, his good humor, his frank advice and guidance across my ownership of several Audi automobiles purchased from Royal Motors. Chris is a big reason why I will continue to come back to Royal Motors for service and all my personal automobile needs.
11/28/2018
Lucky R. VERIFIED CUSTOMER
Christopher Sung answered all my questions. He contacted me to inform me when my car would be ready, followed up with an e mail telling me my car was ready and made the drop off and pick up an easy experience. Christopher went the extra mile to be helpful and accommodating. I so appreciate his kindness and customer service.
11/28/2018
Michael M. VERIFIED CUSTOMER
Christopher is welcoming and thorough, very accommodating, pleasure to work with
11/28/2018
DOMINIC A. VERIFIED CUSTOMER
Chris has incredible customer service.
11/28/2018
Jasiel P. VERIFIED CUSTOMER
Thank you!
11/28/2018
Elise N. VERIFIED CUSTOMER
He’s the best. I’m in the market for a new car and I’m strongly considering buying another Volvo instead of a BMW because the professional and friendly service from Jum is unbeatable. Plus I love Volvo’s.
11/28/2018
Ruben O. VERIFIED CUSTOMER
Everything was excellent. Chris and his staff was superb in all aspects. I will definitely do business here again.
11/28/2018
Prem L. VERIFIED CUSTOMER
Dan provided friendly, helpful customer service.
11/28/2018
JOHN B. VERIFIED CUSTOMER
Frank Lee is the best. Has been my guy several times and is always on time, prompt and courteous. Love Royal Motors!
11/28/2018
Linda K. VERIFIED CUSTOMER
I’m saying no because you aren’t asking about specific services, just yes or no?
Be specific.
11/28/2018
Marty D. VERIFIED CUSTOMER
Adam had all the answers to my questions...and when he didn’t...he asked. Straight forward, honest service. Thank you.
Marty
11/28/2018
ANDREW K. VERIFIED CUSTOMER
Jim handled my service like a pro. Took care of everything and I appreciate his and all the service staff work.
Thanks, Andrew
11/28/2018
DANUTA F. VERIFIED CUSTOMER
Thank you! I had one question about the engine light. Was there actually a problem with the engine, or was it an issue with the light?
Thank you for taking such good care of my car.
11/28/2018
Susan S. VERIFIED CUSTOMER
Johnny was great! Service was awesome.
11/28/2018
Mathilda M. VERIFIED CUSTOMER
Everything was great! Service was amazing as always. Christopher is the best!
11/28/2018
Joy D. VERIFIED CUSTOMER
Service---once at the shop--- was courteous and relatively quick. One problem: It took me 4 calls to make an appt. Two left messages the previous week went unanswered. On the 3rd try, I was put on hold for 5 minutes and then the line dropped. A fourth call was successful after I got someone on the line again and said it was my 4th attempt!
11/27/2018
DOREEN M. VERIFIED CUSTOMER
Unfortunately I received my vehicle back with the same issue that I brought it in with the entertainment console is still not working this is the second time they have done an update to the system without success in resolving the problem. I made a call yesterday to Mazda corporate to see if they could Gelo with this issue. I love my car but this is making me very disappointed with my choice of vehicle.
11/27/2018
SUSAN W. VERIFIED CUSTOMER
Craig kept me up to date with the status of my car
11/27/2018
DONNA C. VERIFIED CUSTOMER
Excellent service. Great, knowledgeable employee.
11/27/2018
Robert S. VERIFIED CUSTOMER
Dan was awesome! Knowledgeable and very competent.