Was great that Chris was able to find me an appropriate loaner vehicle at short notice when it became clear my car needed to stay over the Thanksgiving break for repairs.
11/27/2018
Jason S. VERIFIED CUSTOMER
Courteous, prompt, clear communication. Two thumbs up.
Thanks for the great service, Dan.
11/27/2018
Simone K. VERIFIED CUSTOMER
Service light was not reset. Other than that everything was perfect!
11/27/2018
Jennifer T. VERIFIED CUSTOMER
Klever is very pleasant to work with and always follows up as promised. I prefer to work with him when I bring my car in for any services at Royal Auto.
11/27/2018
DOMENIC A. VERIFIED CUSTOMER
Klever immediately came to assist me as I pulled into the service area. Excellent professionalism.
Thank You!
11/27/2018
Philip B. VERIFIED CUSTOMER
Frank's great!
10/17/2018
Susan L. VERIFIED CUSTOMER
Chris Sung is The Magic Man! He not only found that the CV boot also needed repair, he also located some coupons, saving me $1k. I am so grateful for you, Chris! Thank you so much!
10/16/2018
Jonathan F. VERIFIED CUSTOMER
everything went well though I had to return to Royal Motors immediately after driving away because my radio stations were mixed up, it seemed Sirius Radio had been bumped off and my Blue Tooth was off. Hector kindly helped restore all of this. that said, I just wish someone would have said something to me OR had restored everything before I picked up the car. My question is why doesn't someone do a final check of the car before returning it to the owner?
10/15/2018
Alexandria H. VERIFIED CUSTOMER
Craig was extremely patient and helpful. Best service advisor I've worked with so far.
Thank you
10/15/2018
Rodney W. VERIFIED CUSTOMER
Hector was very friendly and thorough. I highly recommend him.
10/14/2018
Deirdre V. VERIFIED CUSTOMER
Frank is professional, timely, and informed. I appreciate working with him.
10/14/2018
John S. VERIFIED CUSTOMER
Chris was nice. I find this service center difficult to work with. Appointments take forever to get. Getting in and out is usually pretty slow. They don’t wash the cars. The concierge staff is unhelpful verging on rude. If I didn’t live in San Francisco, I’d for sure go elsewhere. We also own a BMW X5 and the service is appalling by comparison to the BMW dealer. Sorry. I don’t like to leave negative feedback, but this service center has a lot of room for improvement.
10/14/2018
George Y. VERIFIED CUSTOMER
Jim has provided the best customer service experience a customer would want and expect. Jim is an exceptional representative of Royal motors San Francisco . Thank you. Jim could mentor more Royal motors employees .
10/14/2018
Jeffrey D. VERIFIED CUSTOMER
I brought it in for two problems and they were able to solve only one and it was delayed much further than their initial estimate. This service was only needed because they broke the car during a previous service. What a mistake and waste of my time. In addition, I should have been put in a comparable loaner to the car being serviced but instead I was dropped off at Enterprise to get the car on my own. It was not an equal replacement at all. The entire experience has been horrible and I look forward to the end of my lease so I can get back into a mercedes again. I should have never left.
10/14/2018
DAVID L. VERIFIED CUSTOMER
For years, Jim has been a pleasure to work with, professional, knowledgeable, patient, and kind.
10/14/2018
PAT M. VERIFIED CUSTOMER
Good job.
10/14/2018
Douglas A. VERIFIED CUSTOMER
Mr. Gonzalez was very professional and listened to my concerns Hope to have him as my service advisor again. My SUV was done by the time I requested.
10/13/2018
Constance G. VERIFIED CUSTOMER
Hector was very thorough. I especially liked his demeanor - calm, professional, and courteous.