Frank took excellent care of us! Thank you for seeing us through what was a very stressful situation.
10/13/2018
Tom K. VERIFIED CUSTOMER
Great service.
10/13/2018
Aj B. VERIFIED CUSTOMER
You knew why I was coming in and you know my vehicle so having me deliver my car and then have me pick it up after you tell me that you have to order the parts is ridiculous.
10/13/2018
Michael P. VERIFIED CUSTOMER
It would be bice to have a wash/interior clean with a servicing. Otherwise it was fine.
10/13/2018
Catherine S. VERIFIED CUSTOMER
I was happy with the customer service, but not my car service.
Unfortunately needed new rear brakes at 26,000 miles seemed absurd to me.
I have had a couple brand new cars that never needed rear brakes and rotor replacement at such a low mileage. Seems like something wrong with Mazda brakes?
Also, not sure if it’s part of you service, but do you vacuum cars with services?
I understand not washing it due to water shortage, but I’ve always had my car vacuumed at other dealerships.
10/12/2018
LARRY K. VERIFIED CUSTOMER
Jim is great to work with for my Volvo
10/12/2018
Ming L. VERIFIED CUSTOMER
Jim is a good costume service and friendly peason.
10/12/2018
Kenneth N. VERIFIED CUSTOMER
I had to bring my car in as an emergency visit because my battery just died and had to be jump started. I called Jim with very little notice and he assured me to not worry and just bring my car in. Due to time constraint, I was told to leave the car at the shop. I returned the next day and picked up my car with a new battery and software check. I asked Jim about AAA discount, but he already provided me a discount without me asking. Jim has always taken great care of me and my three Volvos over the last 16 years. He has always been honest and upfront with me as well as always accommodating. He is a major reason that I bring my cars back to the dealer for repairs and maintenance. Thank you, Jim.
10/12/2018
Pamela L. VERIFIED CUSTOMER
Chris Sung is the best service technician. I try only to work with him on my audi needs.
10/12/2018
PAULETTE L. VERIFIED CUSTOMER
All good!
10/12/2018
Tom C. VERIFIED CUSTOMER
Hector gave the best and most courteous service that I have ever had. From the moment I checked in until the moment I left with my car, everything was exceptional. Thank you!!
10/12/2018
William S. VERIFIED CUSTOMER
Dan is great
10/12/2018
Trevor J. VERIFIED CUSTOMER
Craig was great!
10/12/2018
Jacqueline R. VERIFIED CUSTOMER
Adam managed and followed through, and took good care of me.
10/12/2018
Sarah D. VERIFIED CUSTOMER
Jim was awesome. Best car service experience ever.
10/12/2018
Bernardette A. VERIFIED CUSTOMER
Jim is always communicative, friendly, and prompt with his communication! Excellent customer service
10/12/2018
David N. VERIFIED CUSTOMER
Dan was very friendly and responsive to questions I had. Definitely one of my more pleasant experiences with Royal Auto. Thanks!
10/12/2018
Sylvia S. VERIFIED CUSTOMER
Adam answered all of my questions regarding my Audi and he was very knowledgeable and taking care of my business
10/11/2018
Dlyn F. VERIFIED CUSTOMER
My first service appointment and I was in good hands with Jim. His level of customer service was impeccable!
10/11/2018
Mark H. VERIFIED CUSTOMER
Amazing job completly satisfied with all the services provided wonderful overall experience i would recommend Royal to anyone thank you.