I appreciate the effort of the team, but hope future trips can deal with and anticipate all the issue at once so multiple trips aren’t needed.
10/6/2018
Aleksandar L. VERIFIED CUSTOMER
Very satified with the service and would reccomend to others
10/6/2018
DOMINQUE B. VERIFIED CUSTOMER
Dan is a great man and a pro!
10/6/2018
Megumi F. VERIFIED CUSTOMER
I am frustrated that Mazda didn’t have one specific representative working on the case with my car. Trying to remember who I needed to contact to get status updates on my car was not ideal. Also, I felt like I wasn’t consistently kept up to date with what was happening with my car as much as I would of liked. I felt like Royal automotives was hiding information from me as the customer. I did not appreciate that.
10/6/2018
Bryan L. VERIFIED CUSTOMER
Great and timely service and my technician was excellent. My service gu was very professional with a smile
10/6/2018
Robert H. VERIFIED CUSTOMER
Excellent experience. One of the best service professionals I have worked with anywhere.
10/5/2018
PAULA P. VERIFIED CUSTOMER
Johnny is always terrific
10/5/2018
BETTY C. VERIFIED CUSTOMER
Dan was great! We went over my concerns and he explained in layman’s terms and I was happy to better understand. All issues were addressed in a timely manner.????
10/5/2018
Todd F. VERIFIED CUSTOMER
Right level of communication and timely updates.
10/5/2018
Mayra P. VERIFIED CUSTOMER
When I went to go pick up my car the guy who checked me out was super rude was on the phone and I asked about my breaks and all he said was “I don’t know” like then why have people that can’t answers simple question checking others out. Also I seen everyone else car have a car wash mine came out the same it came in. I strongly believe because I was the only Latina there I didn’t get the same treatment as the other white people that came after me. It’s sad that San Francisco has these type of standards. Extremely disappointed I don’t think I will return back I did not at all enjoy the experience.
10/5/2018
Jeffrey D. VERIFIED CUSTOMER
I had to call after four days to get an initial status. Why didn’t they call or text me to give me an eta? I pick up tomorrow and am bracing myself for a poor experience.
10/5/2018
KORI G. VERIFIED CUSTOMER
Happy to chat with ownership if they care to discuss. Call me ****-****-xxxx.
Cheers.
10/5/2018
JEFFREY M. VERIFIED CUSTOMER
Chris was fantastic. Thorough, friendly, and a great communicator throughout the day. 5 out of 5 stars !
10/5/2018
Gustavo C. VERIFIED CUSTOMER
Jim was profesional, friendly and provided the approximate time my car would be ready.which was helpful to manage what I needed to do on my own time.
10/5/2018
Jean A. VERIFIED CUSTOMER
I found the response to my issues with the communication to be very well handled. The problem is one thing , the recovery is where the service from the dealership makes the difference. Well done Chris and Craig. I trust in your commitment. Thank you.
JP Alotte
10/5/2018
Alberto C. VERIFIED CUSTOMER
As a first time visitor looking to have my CX3 Mazda serviced, I was really impressed with your prompt attention, courtesy and delivery of service. Thank you.