Frank Lee and everyone at Royal Motors has always exceeded my expectations while setting a higher Bar for how to treat customers.
From the purchase of my car to the 3.5 years of maintaining & repairing it ... Royal Motors & Frank Lee has held my hand every step of the way.
Even the body shop is great !!!
10/2/2019
Harry C. VERIFIED CUSTOMER
Frank did a great job and provided me with a prompt assessment of what the car needed and was very accommodating. Excellent service. I would rank the experience as 10 out of 10.
10/2/2019
Elaine M. VERIFIED CUSTOMER
Great service - very personable advisor, car ready on time,
Explained all service work completed. Able to do recall on same visit with regular service, which was big time saver for me.
10/1/2019
Velma J. VERIFIED CUSTOMER
Really appreciate the extra effort by frank to coordinate parts order and service.
Always enjoy seeing frank.
10/1/2019
Don P. VERIFIED CUSTOMER
Very clean BUT bathroom faucet inoperable
10/1/2019
Alvin C. VERIFIED CUSTOMER
Excellent service as usual!
10/1/2019
Montgomery G. VERIFIED CUSTOMER
Frank is great. Gives clear and concise information. However, I am will not buy Hetta again. Rear-view camera stopped working at 5000 miles! I just nought in 2015 and it just stopped working in 2018. Went to you guys and 1000. was the price quoted to me. So yes happt with Feank but not with Jetta.
10/1/2019
Paul B. VERIFIED CUSTOMER
The car was mot washed and/ or vacuumed. Or was there the offer of that service.
All else was wonderful !
10/1/2019
Valjean C. VERIFIED CUSTOMER
He was great!
10/1/2019
Amy B. VERIFIED CUSTOMER
Frank was wonderfully professional and helped enormously,especially since I had failed to make an appointment. Kudos to your team all around.
10/1/2019
Cecile P. VERIFIED CUSTOMER
Ashley was professional and of service. Thank you
9/30/2019
Allison G. VERIFIED CUSTOMER
Thanks for being so helpful!!
9/30/2019
Jacqueline L. VERIFIED CUSTOMER
Adam was very clear while answering my questions regarding the lack of a spare tire in my car.
9/30/2019
Bruce L. VERIFIED CUSTOMER
We were totally satisfied with the repair service - except - we
Received our vehicle with major scratches and dents on the left front fender,
Which occurred during the service. No one mentioned it. We came back a few hours later to show the damsge. We were instructed to bring the vehicle back on a Monday morning and that Audi will repair the damage in their body shop.
This is a great inconvenience since we live 3 hours away from your facility.
9/30/2019
Hamid A. VERIFIED CUSTOMER
She was very professional ,polite and very efficient congratulations to Royal group to have her on your team.
9/29/2019
Jessica Y. VERIFIED CUSTOMER
Chris provides excellent customer service! I appreciate being able to work with him.
9/29/2019
Hope T. VERIFIED CUSTOMER
Ashley is wonderful. She is thorough, punctual and understanding. I choose your location over my more convenient location (Volvo Marin) bc of of the customer service Ashley and your team provide. Keep it up!!!
9/29/2019
Susan L. VERIFIED CUSTOMER
Aldo was very helpful and provided good and timely service.
9/29/2019
Scott S. VERIFIED CUSTOMER
Frank was efficient, professional, and trustworthy.
9/29/2019
DOUGLAS F. VERIFIED CUSTOMER
Aldo is so nice, professional and helpful. He is always straightforward and honest with information, timing and so on. Thank you!