Cannot afford to pay the extreme premium for work work at this location.
Price quoted on the phone was less than half the in-person quoted price for a very predictable service.
Did not give a summary of specific work to be done as part of service interval work until after the work was completed.
Claimed the brake rotors NEED to be replaced but had no information about their condition (Pads were properly measured.)
Tried to charge over 7 times a typical industry price of a throttle body cleaning (which itself is 3x the DIY cost for a very easy & fast job).
Tried to charge over 2 times the typical industry price of brake replacements.
Positive: I appreciated the friendliness and candor of all the staff. Technician mentioned offhand that the ECU must relearn parameters after a battery change, which turned out to be the actual cause of my engine problems, though I was OK with paying the $220+ for a diagnosis.
10/4/2018
Michael P. VERIFIED CUSTOMER
Thanks for prompt service.
10/4/2018
Aaron W. VERIFIED CUSTOMER
Fantastic service. Dan went above and beyond to take care of me and my car and make me feel comfortable! The best!
10/4/2018
GEORGE B. VERIFIED CUSTOMER
Nailed it. It works. Geo
10/4/2018
Darragh H. VERIFIED CUSTOMER
Awesome service thanks
10/4/2018
Alex S. VERIFIED CUSTOMER
Jim has always exceeded my expectations, kept me and my family’s car safe and i’ve driven away knowing that he cares.Thank you Jim
10/4/2018
Joshua R. VERIFIED CUSTOMER
Great service and communication from Hector
10/4/2018
Osa W. VERIFIED CUSTOMER
2 items not repaired yet.
10/3/2018
Richard W. VERIFIED CUSTOMER
Hector is the ultimate professional—friendly, attentive, honest and conscientious. I felt like I was in good hands with him.
10/3/2018
Keith W. VERIFIED CUSTOMER
Primary Service was fine, appreciate the quick turnaround.
When the car came back the headlights were off instead of in automatic. This almost caused me an accident later.
10/3/2018
Ariana B. VERIFIED CUSTOMER
fantastic as always!
craig is such a super nice guy!
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10/3/2018
Diana G. VERIFIED CUSTOMER
The whole experience was excellent; it could not have been better. It makes me really pleased that I purchased an Audi.
I would prefer that you contact me via email and not text messages.
Thank you
10/3/2018
MATTHEW M. VERIFIED CUSTOMER
Johnny was good but parts department told me my tire was in stock when it wasn’t. Wasted an hour coming in when tire wasn’t there.
10/3/2018
Margot K. VERIFIED CUSTOMER
Christopher was super helpful and got my car taken care of quickly and efficiently while also keeping a smile on his face the whole time!
10/3/2018
Olinda P. VERIFIED CUSTOMER
Craig has always been extremely helpful and informative regarding the diagnosis of my car. He goes above and beyond to provide the best service possible and outlines the options for me on top of looking at cost effective ways to address repairs.
10/3/2018
Laura W. VERIFIED CUSTOMER
Dan was amazing! Super friendly, very communicative, and easy to work with.
10/3/2018
Andrea H. VERIFIED CUSTOMER
Great service! Very friendly and helpful.
10/3/2018
George O. VERIFIED CUSTOMER
Yakov immediately engaged me when I arrived. He completed the arrival paperwork quickly and got me on my way. He also provided an accurate estimate of when the work would be completed. I’m satisfied with my first service experience at Royal.
10/3/2018
Carson C. VERIFIED CUSTOMER
Yakov was very helpful in following up with questions when needed to get to the root of the problem quickly. Yakov was able to diagnose the issue quickly and return my car in a short turn around. Very impressed with the service.