Jim is great. Communication is excellent and he is always pleasant and knowledgeable about the cars. I own multiple cars that get serviced at Royal Motors and Jim is by far the best of all the service advisors that you have. A real asset to the company.
9/29/2018
Elizabeth N. VERIFIED CUSTOMER
On time, responsive- this was a routine maintenance so did not expect it to be a problem- was happy the total $ was a lot less than I had thought- thank you
9/29/2018
Sarah M. VERIFIED CUSTOMER
Thank you, Craig. I will be back next year if not sooner.
9/29/2018
Suzanne H. VERIFIED CUSTOMER
Dan was fantastic! He went above and beyond to make it a seamless process!
9/29/2018
Nancy Y. VERIFIED CUSTOMER
Yakov is great. He is reliable, always provides updates to the status of my vehicle throughout the day and is very friendly. He is the best service advisor I have had at Royal Motors and we have had 4 cars in the last 10 years serviced by you.
9/29/2018
Joseph K. VERIFIED CUSTOMER
Would have appreciated picking up a clean car.
9/28/2018
Constantinos V. VERIFIED CUSTOMER
Said I would be in the area if they finished quicker, and he called me asap. Explained everything well and simple - thank you!!
9/28/2018
Andrew H. VERIFIED CUSTOMER
My last several visits to Royal have all been outstanding and I have done nothing but sing the praises of Chris Sung to anyone who will listen. He is a star and Royal is lucky to have such a responsive employee who cares so much for the customer! Thanks for the great service.
9/28/2018
Colleen Q. VERIFIED CUSTOMER
Thank you!
9/28/2018
Scott R. VERIFIED CUSTOMER
Super fast and effienct check in and out process. Johnny went to extra mile and took care of some surface, cosmetic marking on my car. He knew what to do and handled it himself.
I’m at 7:30 and out by 4pm.
Great job.
9/28/2018
Erik H. VERIFIED CUSTOMER
Christopher was courteous and professional.
9/28/2018
JAMES K. VERIFIED CUSTOMER
very polite good service
9/28/2018
Sanne M. VERIFIED CUSTOMER
Only unclear whether you performed the check on the engine protection plates at bottom of car as specified at check in
9/28/2018
Belter P. VERIFIED CUSTOMER
Good customer service,
at the time a little bit slow.
9/28/2018
Douglas M. VERIFIED CUSTOMER
Craig was great! Thanks
9/28/2018
Patricia M. VERIFIED CUSTOMER
Always can count on him for excellent work and great customer service!!!
9/28/2018
Maria L. VERIFIED CUSTOMER
As always, Frank was helpful. He kept me updated about the status of my vehicle (which stayed in service for 34 days thanks to VW USA’s lack of fluid/parts that was needed).
9/27/2018
Charles H. VERIFIED CUSTOMER
I felt that Yakov was a great advocate for me. The work was done well and quickly and I enjoyed our interaction. He’s a very personable and professional guy. It was so nice that he was expedited the collection after I called him to say I was in a rush. The car and paperwork were both right there when I arrived. Thank you!