Hi. I picked my car up today & it must not have been test driven up a hill b/c as soon as I crossed the GGBridge & headed up to the tunnel on 101 the check engine light started blinking again & the dash said “reduce speed or shift gears” again & the temp symbol was there. In fact anytime the revs reach 3 or higher the same thing happens. It still bumps up & down on idle & initial acceleration too. I just spent $1100 on the car & I am very concerned b/c this happens to be a huge unexpected expenditure for me & I thought bringing it to Volvo meant the service guys would know what to do. I will be bringing my car back in the morning, Ashley. I hope I make it! Thanks, Rema
9/27/2019
Reza F. VERIFIED CUSTOMER
Adam is the Best! - always courteous, supportive, helpful and efficient.
9/27/2019
Diedre W. VERIFIED CUSTOMER
Im good. No mote drama
9/27/2019
Jessica G. VERIFIED CUSTOMER
Frank is great. He is personable and clearly cared about my experience today. He promised the device would be done before 1pm and delivered.
But the price increase for basic oil changes and the discontinuation of the three pack for oil changes will make me shop elsewhere. That was such an easy option!
Also it was a half hour before my car could be extracted from the lot upstairs -which felt like too long.
9/26/2019
Felix S. VERIFIED CUSTOMER
Excellent service by Aldo!
9/26/2019
Aidan D. VERIFIED CUSTOMER
Christopher was really helpful during my service. He took extra time to explain the various measurements from the inspection and what that means for my future service. Very helpful!
9/26/2019
ROB H. VERIFIED CUSTOMER
Jim is great. Keeps me coming back.
9/26/2019
Alex L. VERIFIED CUSTOMER
Easy to communicate with
9/26/2019
Kaia F. VERIFIED CUSTOMER
Aldo was super helpful!
9/26/2019
Davy C. VERIFIED CUSTOMER
Frank Lee is attentive, responsive, and a nice guy. What more can you ask for?
9/26/2019
Michael Q. VERIFIED CUSTOMER
Great job!
9/26/2019
Rong Y. VERIFIED CUSTOMER
He's efficient and provided good customer service.
9/26/2019
Michael D. VERIFIED CUSTOMER
Super nice guy and very informative.
9/26/2019
Orpheous T. VERIFIED CUSTOMER
Thanks for all the work RoyalMotors and Craig does.
9/26/2019
ROGER B. VERIFIED CUSTOMER
Jim
Is the Best
9/26/2019
Islay D. VERIFIED CUSTOMER
Adam and the rest of the team took great care of me and my car.
9/26/2019
JARRET C. VERIFIED CUSTOMER
Dwight could not be easier to deal with. I liked him very much
9/25/2019
ELIZABETH T. VERIFIED CUSTOMER
The antenna that was ordered for my service was damaged (this was the second/third attempt to have it fixed). I was told a new part was ordered and would arrive the next week and to await a call. That was at least 2 weeks ago, I’ve followed up twice and heard nothing.
9/25/2019
Sandra L. VERIFIED CUSTOMER
Adam is the best person I’ve dealt with at this service location. Thank you!
9/25/2019
Sabrina D. VERIFIED CUSTOMER
Chris was amazing! He made sure to address all of my concerns and went above and beyond to provide me with exceptional care.