Responsive. Provided good communication on problem & updates.
9/22/2019
SHAWN G. VERIFIED CUSTOMER
Yes
9/22/2019
Barbara C. VERIFIED CUSTOMER
We picked up our car from servicing and went to put our baby in his car seat. It had been undone—which we weren’t told. It also wasn’t just unbuckled. A day later we’ll be watching utube videos to figure out how it was removed and how to fix. If it needed removed-we would have appreciated being informed on pick up. And wish the person servicing the car had just undone the buckle.
9/22/2019
Erika P. VERIFIED CUSTOMER
My car was not washed. During my last service I was promised a future wash. Pretty frustrating when you pay a large amount for services .
9/21/2019
Erika P. VERIFIED CUSTOMER
My car was not washed. During my last service I was promised a future wash. Pretty frustrating when you pay a large amount for services .
9/21/2019
Michael W. VERIFIED CUSTOMER
Thank you,
Craig was great as usual.
9/21/2019
Natalie B. VERIFIED CUSTOMER
I always satisfied with your service and very appreciate Christopher Sung for all his attention and help.Thank you.
9/21/2019
Tim F. VERIFIED CUSTOMER
Jim always provides superior service. I know I can trust him to get to the bottom of an issue, with quick resolution. He is also proactive on maintenance items which gives me confidence driving my mature (but aging gracefully) Volvo S80. That’s a big factor when I rate the vehicle in various surveys. Service is more than an operating unit - it’s also an objective. Jim delivers with a smile.
9/21/2019
Rowmeeka C. VERIFIED CUSTOMER
Explain more in detail about process of service and car rental reimbursement, and a need for better customer service.
9/21/2019
Robert V. VERIFIED CUSTOMER
Chris Sung has helped me for years/decades!? He is and outstanding member of your team. Rob Vanneman
9/20/2019
JANET S. VERIFIED CUSTOMER
Jim is great ~ I appreciate the text updates - they enable me to plan my day!
9/20/2019
Kenneth L. VERIFIED CUSTOMER
10/10
9/20/2019
Raymond A. VERIFIED CUSTOMER
Klever was great, Car was done on time. Everything was was easy.
9/20/2019
David E. VERIFIED CUSTOMER
He has helped me in the past, and every time his customer care and service is superior.
9/20/2019
Jennifer B. VERIFIED CUSTOMER
Always the best service! We are loyal Audi owners and appreciate the care and knowledge of Adam Myers as our rep.
9/20/2019
MARTI P. VERIFIED CUSTOMER
I was happy to work again with Dan - he is pleasant, courteous, and professional. He and Darren are why I would recommend Royal.
9/20/2019
Veselina D. VERIFIED CUSTOMER
I have always received EXCELLENT service from Frank and the whole team actually. Additionally, this time i am especially grateful that you guys fixed my bumper, as i asked. Thank you VERY much again.
9/20/2019
Karine S. VERIFIED CUSTOMER
Chris is great. Always smiling and available to answer any question.
9/20/2019
Maria A. VERIFIED CUSTOMER
????????????????Frank
9/20/2019
Jason C. VERIFIED CUSTOMER
Thanks, Frank! Had drop off my VW Atlas and with Frank was able to complete the service on time. Than you!!!