The service was very good in person. However, I called ahead to ask a question and left a voicemail for both a service agent, and when I did not hear back, also called the manager. Neither ever returned my call.
9/19/2019
Richard A. VERIFIED CUSTOMER
Fantastic experience as always!
9/19/2019
Alexandru B. VERIFIED CUSTOMER
Extremely nice and helpful. Went above and beyond to make sure the service was great and easy. I am very happy.
9/19/2019
Yiu Wah. VERIFIED CUSTOMER
Mr Chris Sung is one of the most outstanding service representative... comparing my 29 years with MBZ SF. Very professional, thorough,, courteous, explaining everything in details . A good model for Royal Motor Audi Service center.
9/19/2019
Louise R. VERIFIED CUSTOMER
Love working with Johnny Liu. Have been working with him for 10 years now with my former q5 and now the new one
9/19/2019
Travis D. VERIFIED CUSTOMER
Very nice and helpful guy.
9/19/2019
John Marc. VERIFIED CUSTOMER
Adam picked up on a misunderstanding between a staff member and myself when my TDI failed smog due to emissions covered by recall. He listened when I was frustrated and was fair and explained everything thoroughly. Excellent management and solid guy.
9/19/2019
Ritchie D. VERIFIED CUSTOMER
The check-in with Klever was smooth but the pick up fell far short of my service experience at other Audi dealers. It took nearly a half hour for me to have my car brought around after checking in to pick up and that required follow through on my part and when I received it, the new $300 tire that was installed looked terrible with grease all over it. One of the guys cleaned it off for me but I couldn’t believe it would be delivered in that condition. The service center was also not that busy at 3:30 in the afternoon. I’m on my my 3rd A4 and this was by far the worst Audi Service experience I’ve had.
9/19/2019
Sharoa O. VERIFIED CUSTOMER
Good service thanks
9/19/2019
Thomas H. VERIFIED CUSTOMER
Silvio was great and very responsive to all my needs.
Excellent service technician.
9/19/2019
Katalin S. VERIFIED CUSTOMER
Great service! Thank you
9/19/2019
Paul D. VERIFIED CUSTOMER
Dan is a Kool cat. I can tell he is focused, but fun. He's an asset to the team.
9/19/2019
Sujata B. VERIFIED CUSTOMER
Silvio was absolutely awesome!!!
However, I called and left a message, and emailed three different times (with no response) to make the appointment in the first place. Of course that has nothing to do with Silvio though! He was fabulous.
9/19/2019
Michael B. VERIFIED CUSTOMER
Great service
9/19/2019
Jonathan A. VERIFIED CUSTOMER
Ashley is wonderful.
9/18/2019
SHIRIN S. VERIFIED CUSTOMER
Thanks so much for a smooth process and for making it possible for me to get back to the East Bay in a timely manner.
9/18/2019
David M. VERIFIED CUSTOMER
Ashley and Jim are great assets tomyour organization