I dropped off my car on Monday, I was given an estimated time that it would be ready by Tuesday morning, but now it’s Wednesday and I’ve called 3 times to check on the status and I’ve heard nothing back and now my calls just go to voicemail.
9/11/2019
Georgia T. VERIFIED CUSTOMER
Awesome job
9/11/2019
Steve L. VERIFIED CUSTOMER
Frank is the best
9/11/2019
Dinara A. VERIFIED CUSTOMER
Thank you so much! He was very professional and nice!!
9/11/2019
Mark N. VERIFIED CUSTOMER
Everything was great...
9/11/2019
Alan C. VERIFIED CUSTOMER
Very high marks for service advisor Johnny Liu as usual, responding to questions with patience and care. Wish Royal Motors would resume courtesy car washes for its loyal customers after absence for so many years.
9/11/2019
Naftali Z. VERIFIED CUSTOMER
Very good crevice all around
9/11/2019
CALLAGHAN F. VERIFIED CUSTOMER
I had cleaned my car before I brought it to service and it was returned to me quite dirty
9/11/2019
Geoff B. VERIFIED CUSTOMER
Hi, Cindy **** here. It looks like you need to update your contact information for us. Also on the printed reports of what was serviced not much of the detaials on the form were filled in.
9/11/2019
ANDREW L. VERIFIED CUSTOMER
Dan kept me updated on progress and set me up with a loaner, which was much appreciated! Great service all the way around.
9/10/2019
Russell K. VERIFIED CUSTOMER
Dan is very competent and professional. He answered all my questions and I was very comfortable with the services.
9/10/2019
John F. VERIFIED CUSTOMER
Keep up the good work!
9/10/2019
Rachael W. VERIFIED CUSTOMER
He is always kind and friendly
9/10/2019
William M. VERIFIED CUSTOMER
Ashley was very responsive, efficient, empathetic and helpful
9/10/2019
Fleurise M. VERIFIED CUSTOMER
She was very patient and helpful. Excellent customer service!
9/10/2019
Gerald D. VERIFIED CUSTOMER
Adam was great - thanks very much
9/9/2019
Joel F. VERIFIED CUSTOMER
Chris went beyond the call of duty to help me. He also patiently processed my late pick up
9/9/2019
Tony T. VERIFIED CUSTOMER
Dan was great; he welcomed me right away, kept me up to date during the day, and got everything taken care of quickly when I came to pick up the car. Thanks, Dan!
9/9/2019
Kevin D. VERIFIED CUSTOMER
Calmly checked me in (very busy when i arrived), updated me when they found another issue, got the car done by end of day as promised. Pretty great all around!
9/9/2019
Reilly B. VERIFIED CUSTOMER
My service advisor Dan is really a great asset. Totally clear communications, fast, no issues. You guys are doing a great job.