Johnny greeted me when I pulled in and got me in and out in a timely manner. Thank you!!!
9/4/2019
Amie F. VERIFIED CUSTOMER
Aldo was extremely helpful!
9/3/2019
Badi A. VERIFIED CUSTOMER
Ashley was fantastic but i was disappointed to learn that my brand new Volvo XC60 (under 1 year old) had a issue with the factory issued tire (Ashley explained that the sound proofing had come off and was the cause of the car violently shaking above 50 MPH - was NOT covered by the warrantee. This feels like something that should be handled by the dealer vs requiring the owner to now spend over $275 for a new tire.
9/2/2019
Andy O. VERIFIED CUSTOMER
Klever was super professional and made sure this was a seamless experience. Great job!
9/2/2019
Jason M. VERIFIED CUSTOMER
Solid work, Aldo! Good communication.
9/1/2019
Jane I. VERIFIED CUSTOMER
Excellent service and response to
getting repairs done same day.
String attention to detail.
9/1/2019
Al P. VERIFIED CUSTOMER
Klever is the main reason I continue to have my vehicle serviced at SF Royal audi.
9/1/2019
Grace F. VERIFIED CUSTOMER
Dan was great. He was able to work with the system and get my oil change done quickly.
9/1/2019
Charles H. VERIFIED CUSTOMER
Thank you for an excellent experiemce!
9/1/2019
Michelle H. VERIFIED CUSTOMER
Jim provided excellent customer service. However this is the second time I’ve been in for my annual service and my maps have not been updated. Application updates should be part of the annual service process. Now I have to go back into the dealership to have the app refreshed which is a huge inconvenience.
9/1/2019
Stephen F. VERIFIED CUSTOMER
Aldo was great! He went above and beyond to get my coolant leak issue fixed and he was able to get it fully covered by VW! Completely satisfied and I would recommend Royal Auto service shop to any VW owner.
9/1/2019
Kevin B. VERIFIED CUSTOMER
Frank was great. He brought to my attention a safety issue with my front end that CarMax is responsible for resolving. My hat off to Frank for his due diligence in recognizing a serious problem and relaying it to me.
9/1/2019
Brenda N. VERIFIED CUSTOMER
Silvio was thoughtful, clear and has such a great positive attitude! I’d work with him in a heartbeat! He’s a keeper!
8/31/2019
Michael D. VERIFIED CUSTOMER
Adam was excellent.
8/31/2019
Van N. VERIFIED CUSTOMER
Great
8/31/2019
Asheley L. VERIFIED CUSTOMER
Craig was great - efficient, friendly and very communicative.
8/31/2019
HECTOR G. VERIFIED CUSTOMER
Jim is hands down the most reliable and competent service leader at Royal Motros.
8/31/2019
Randi S. VERIFIED CUSTOMER
Communication breakdown. Kept my car overnight, never got a call. When I called late afternoon and left a message I never got a call back. I understand Darren went to the hospital; I had to just show up and find that out. I hope he’s
ok but the inter department communication was lacking as was communication with customer.