She is a credit to the service dept, top-shelf performer
8/8/2019
Joyce S. VERIFIED CUSTOMER
Excellent customer service!!
8/8/2019
Steven T. VERIFIED CUSTOMER
Vehicle service took longer than communicated. Vehicle was not checked afterward to ensure that all concerns were addressed. I was told that all issues were fixed, however, the whining sound heard when backing up persists.
8/8/2019
Eric N. VERIFIED CUSTOMER
I waited for over 35 minutes for my car to come around for the pickup. That is entirely too long.
8/8/2019
Alexander G. VERIFIED CUSTOMER
I was appreciative of the thorough job done checking out my vehicle, performing the recall repair and securing and installing a new tire.
8/8/2019
JENNIFER L. VERIFIED CUSTOMER
Jim was fantastic! I just moved to SF from Louisiana, where I had an excellent Volvo team. They set the bar high, but Jim made it clear today that the quality of service I will receive at Royal will challenge that of the New Orleans service department. Thanks again for a painless visit!
8/8/2019
Vincente Z. VERIFIED CUSTOMER
Very satisfied customer service was excellent
8/8/2019
Julian Q. VERIFIED CUSTOMER
Chris is great. Thanks for all of your help!
8/8/2019
Steve H. VERIFIED CUSTOMER
All good
8/8/2019
Deborah I. VERIFIED CUSTOMER
Excellent customer service! Everyone was great and things were efficient and friendly!
8/8/2019
Kelley R. VERIFIED CUSTOMER
Got the job done quickly!
8/8/2019
Trudy S. VERIFIED CUSTOMER
Silvio was awesome! He was friendly and listened to my concerns, repeated them back to me to be sure he got all the details. Best communication from that location so far. The service was very efficient and as expected. Car was ready on time with no delays or issues. Check out was smooth and reimbursement for taxi was easy. Great job all around!
8/7/2019
Donn S. VERIFIED CUSTOMER
Good job Aldo!
8/7/2019
Philip G. VERIFIED CUSTOMER
Christopher Sung is very knowledgeable, professional and experienced. Truly the best advisor I have had to work with in my 20+ years of owning Audi vehicles.
8/7/2019
John K. VERIFIED CUSTOMER
Chris Sung is always professional and helpful.
8/7/2019
Nitin M. VERIFIED CUSTOMER
I brought my vehicle for a pre-purchase inspection. Klever correctly pointed out that the 35000 mile service was due and I could do that instead; potentially saving me money. He was right. Additionally, he recognized that I had a couple of services that I had paid for that I hadn’t used. The service was included in that paid service. All in all a great attentive employee, who went above and beyond.
8/7/2019
Lia Z. VERIFIED CUSTOMER
Craig was great! Thanks for the help today.
8/7/2019
Josephine P. VERIFIED CUSTOMER
Johnny has consistently been very attentive, very helpful and conscientious in helping me. He has been my service advisor for mire than 10 yrs now. Thank you.
8/7/2019
Thomas W. VERIFIED CUSTOMER
I submitted a thorough Yelp review regarding my continued happiness with Frank Lee...he is the sole reason I come to RM. I understand that Frank has the team to deliver the service....however Frank is the Face of RM ...he is honest and spot on! He never over promises...he is the person who delivers the good news along with the bad...I never question his direction and I known that I can can trust him when he speaks on behalf of his team of technicians...