Jim is always conscious of providing the best experience possible in repairing my car. I had to get replacement parts and he made sure they were the right parts. He made sure he added my vehicle to the schedule because a vandalism occurred after a scheduled maintenance. And he always assures me that my car will be repaired properly.
11/2/2019
Edward K. VERIFIED CUSTOMER
Only positive things to say.
11/1/2019
Shelley S. VERIFIED CUSTOMER
Aldo was great - thanks so much!
11/1/2019
Brad W. VERIFIED CUSTOMER
I left 2 different voicemails over 2 weeks to book the appt and never once got a return call. Needed up just using the website. Also, we pointed out that one of the brakes is squeaking when we dropped off. Doesn’t appear like it was looked at as it’s still squeaking.
11/1/2019
Robert K. VERIFIED CUSTOMER
Would be nice if the default was to receive all documents (invoices, service re record) electronically (ie PDF)
11/1/2019
Fleurise M. VERIFIED CUSTOMER
Jimmy is the best. I always appreciate getting great service and honest Advice. Thank you.
11/1/2019
Yumiko Y. VERIFIED CUSTOMER
I had an excellent experience from the appointment to pick up all throughout. Everyone was very kind and courteous. Thank you!
11/1/2019
Kevin J. VERIFIED CUSTOMER
Craig is always great to work with when I bring my car in for service, which I have done since 2009 at Royal Motors.
11/1/2019
Judd H. VERIFIED CUSTOMER
Car service was fine. Dwight was helpful and pleasant. While picking up my car around 530pm, I accidentally left a grocery bag in the waiting area. The first thing I did this morning was call and leave message asking if the bag has or has not been found, and I have not heard a response back. After leaving the message, I confirmed the my call back number was correct, but I have not heard a response back. The service up until that point lead me to believe that I would be responded to. But again, Dwight was helpful and communicative.
11/1/2019
Sandip D. VERIFIED CUSTOMER
Hi Adam - I’ve been trying to reach you to find out status of the 2nd replacement control module. Please give me a call at ****-****-xxxx.
11/1/2019
ARJUN N. VERIFIED CUSTOMER
We’ve had sub par service for Johnny liu. We have spent close to $2000 on different services in the past ~month and were planning on bringing our other Audi for service to you guys but will not be doing so any longer. The work done on the car itself is great but the level of service from the advisor is extremely lacking. The past two times, my partner has dropped the car off and on both occasions she was treated as if she had no idea how cars work. I’m really disappointed in the lack of service that we’ve gotten so far, and will not be recommending this business within the presidio/pac heights community.
11/1/2019
Timothy B. VERIFIED CUSTOMER
I was hoping it would be completed early, since we have one car. That it wasn’t and I wasn’t communicated to was a disappointment.
11/1/2019
Maria A. VERIFIED CUSTOMER
Incredible speed and great communication
11/1/2019
Michael G. VERIFIED CUSTOMER
Christopher is personable, professional and customer/centric. He always has a smile.
11/1/2019
Charissa H. VERIFIED CUSTOMER
They were very fast and paid for my Uber!
11/1/2019
Dustin S. VERIFIED CUSTOMER
Ashley was communicative, prompt and professional. Thank you so much.
11/1/2019
Veetshok M. VERIFIED CUSTOMER
Johnny Liu was highly professional and a pleasure to work with. One of the best I’ve ever had in the car service business.
11/1/2019
Xu Z. VERIFIED CUSTOMER
Not professional:
1. Couldn’t even spell AUDI Pre-sense;
2. Wasting my time of not finding the obvious problem I reported. Can’t trust to leave my car their when I’m out of town-nothing got fixed.
11/1/2019
John C. VERIFIED CUSTOMER
Johnny provided excellent friendly service as he always does. Extremely satisfied as always.