Frank was excellent! Super friendly and got me in and out quickly!
8/1/2019
Caroline J. VERIFIED CUSTOMER
Great customer service. Very friendly staff & highly recommend this Audi service department
8/1/2019
Andrea W. VERIFIED CUSTOMER
Five stars to Jim at Royal Auto Group for fantastic customer service!
I dropped off my Volvo for a routine maintenance and these two made it a breeze: Jim walked me through the process clearly and efficiently, even anticipating my questions and reminding me about important appointment details (e.g. reimbursement for Lyft). Jim's friendly demeanor transforms what generally turns out to be a dull transaction into a welcome interaction that helped start my day on a brighter note.
A special shout out: I want to highlight just how impressed I was by Jim's proactive attitude and attention to detail. During my visit I also asked for records of a previous visit regarding a windshield leak. I mentioned that I was going to file a consumer affairs report, but did not go into great detail. Jim immediately said that he would make the call for me and provide an update the same day! (After a demeaning experience at the Palo Alto dealership/service department--which was why I was going to file the consumer affairs report--I cannot express just how grateful I am that Jim took the initiative to go the extra mile and help me out.)
8/1/2019
Steven L. VERIFIED CUSTOMER
Jim is great! Very knowledgeable and thorough. A pleasure to have him as my advisor.
8/1/2019
Brian H. VERIFIED CUSTOMER
Jim always provides great customer service and is a great asset to your team.
Brian
8/1/2019
David W. VERIFIED CUSTOMER
Thorough explanation of the service checks on the Volvo that were going to be done, and afterwards what was working well and what needed to be repaired, as well as indications of future possible problems. Very professional and friendly customer service, from the moment I arrived to the moment I drove the car away. Jim Yared and his team create trust in customers, trust that they will do a great job on servicing your car, and will thoroughly explain all the strengths and weaknesses of your car, and what needs to be done. Great job! Thanks very much!
8/1/2019
Keith K. VERIFIED CUSTOMER
Chris takes care of me - still wish Mgmt would provide car washes or let me use the $20 uber allotment for car wash around the corner. Amazing a luxury car service center does not wash cars.
8/1/2019
Kirstie M. VERIFIED CUSTOMER
On time, good communication and and pleasant service.
8/1/2019
James F. VERIFIED CUSTOMER
Amazing customer service once again. Thanks! James
8/1/2019
Rami D. VERIFIED CUSTOMER
Excellent service!
8/1/2019
Derek S. VERIFIED CUSTOMER
The person who checked me in and out was amazing! I forgot his name but thank you.
Best,
Derek
8/1/2019
Janine S. VERIFIED CUSTOMER
Frank's great.
8/1/2019
WILLIAM C. VERIFIED CUSTOMER
After a slow start everything was delivered ahead of time and beyond expectations
Thanks
8/1/2019
Jinyuan Y. VERIFIED CUSTOMER
Nice and good service
8/1/2019
Juyan C. VERIFIED CUSTOMER
He is very nice and helpful.
8/1/2019
Jenn N. VERIFIED CUSTOMER
Love the service I always receive. Chris is my go-to guy.
7/31/2019
Ellen C. VERIFIED CUSTOMER
Dan’s the best. He saved your company from the loss of a customer. He’s prepared, thoughtful, and considerate. He solved a problem I was having with both my car and prior service. I was grateful for his help. Royal Motor Service management should be grateful for him too.
7/31/2019
Evan K. VERIFIED CUSTOMER
Awesome experience. Dropping off the vehicle was a breeze. Aldo, who assisted me, provided exceptional service. Only area for room for improvement is waiting 10-15 minutes to receive car when service is completed. Seems to be a pattern.
By the way, the gentleman who assisted me the previous visit to the service department was equally outstanding.
Thanks!
Evan K
7/31/2019
Alan H. VERIFIED CUSTOMER
Chris has always been a great, friendly, and knowledgeable service consultant. He is great to work with and I will continue to visit Audi SF for all my vehicle services because of Chris.
7/31/2019
Gabe L. VERIFIED CUSTOMER
Chris was attentive and provided excellent customer service. Thanks Chris!