Everything was great with the car after service and the experience
7/24/2019
Alex S. VERIFIED CUSTOMER
He went above and beyond for us - really nice guy and helped us big time when we were in a bind.
7/24/2019
ALIHANDRA T. VERIFIED CUSTOMER
Dan has been my advisor since I’ve had my 2016 CX-5. He has always been professional & diligent in providing me with updates of my car’s service. I am pleased with the service Dan provides me when I bring my car in.
7/23/2019
Michael A. VERIFIED CUSTOMER
If you are not able to provide a car wash for your serviced vehicles, to be competitive with other high end dealers, You might offer a certificate for a wash at the facility on South Van Ness.
7/22/2019
Alex Y. VERIFIED CUSTOMER
Chris was very friendly, knowledgeable and had great follow up. Great service overall!!
7/22/2019
Bhupendra N. VERIFIED CUSTOMER
The advisor was prompt and i got the key programmed in no time
7/22/2019
Chris H. VERIFIED CUSTOMER
Craig Foley was great. Friendly service, this is not feedback on him. I was in to your shop for the first time last year for annual service, everything was fine but some of my tire valve caps were missing afterward (tires rotated as part of the service). Didn’t think it was a big deal, they’re cheap and easy to replace it was less hassle to get them myself. This year I just had an oil and lube service with standard inspection. I picked my car up and got home only to realize the oil change and inspection due indicators weren’t properly reset. Again, not a big deal I was able to figure out how to go in and reset it manually on my own but it’s the little things like this, the small details that doesn’t build trust. How do I trust an inspection when the simple inspection or oil change indicators aren’t reset as part of that service? Anyway, like I say Craig was great I just chalk this up to the mechanics being busy with full workload and these are just minor oversights.
7/21/2019
Cherry P. VERIFIED CUSTOMER
Dan Spingola is A+ in my book. I know he has my best interests always.
7/21/2019
Marilyn T. VERIFIED CUSTOMER
Service at Audi and service from
Adam Myers was perfect. He
Actually answered questions I
Had in handling of my car that
No one had answered for me
Before.
He answered my questions about
Car care so I purchased the
Service for future visits.
Thank you very much.
7/21/2019
Leonides A. VERIFIED CUSTOMER
Dan Spingola is a very good service advisor. He explains everything to my satisfaction. He is trustworthy and mentions specific services to be done on your appointment.
7/21/2019
Jeffrey W. VERIFIED CUSTOMER
Christopher Sung is fantastic!
7/21/2019
Lily M. VERIFIED CUSTOMER
Hello, the service hasn't done with my car Mazda 6. I can't answer you the satisfaction question yet because I'm not yet satisfied with your service. I don't know why you send me this message? I have called you twice after my Mazda during the service and no one call me back. I told you contact me instead my son about the service but you talked to my son instead of me. My son told me you have found problem but you have not fixed yet. What do you think the satisfaction I will have that you expecting from me? Please contact me to discuss how and when to fix the problems that you have found in my car. We all know it’s danger when the car back on the road could cost life threat.
7/21/2019
Michael O. VERIFIED CUSTOMER
Frank was great. Answered my questions and explained the service provided.
7/21/2019
Rick L. VERIFIED CUSTOMER
Service advisor is great. Quality of vehicle leaves big doubt regarding long term ownership of Audi products
7/20/2019
Jena H. VERIFIED CUSTOMER
Went in for routine service and was quoted a price in the morning. When I picked up my car, the person checking me out never said any work was done on my car, everything "looked good." I went home and looked at the invoice in more detail only to see a charge higher than what was quoted. I called to inquire about what happened. Turned out they charged me for parts and work that never happened. Will get a refund check but disappointing experience overall.
7/20/2019
Louise B. VERIFIED CUSTOMER
Frank took responsibility for the error in diagnosing the problem and made sure the problem was fixed right upon my return visit.
7/20/2019
Rufus D. VERIFIED CUSTOMER
As usual, Framk Lee was outstanding, and my wife's 2010 Golf's instrument panel is back to its original condition.