Had a nearly impossible and frustrating start to this process, but it ended well and I’m satisfied
7/19/2019
Margaret C. VERIFIED CUSTOMER
The extra mile every minute was given and with a smile. I’d hire him if I could.
7/19/2019
Todd B. VERIFIED CUSTOMER
Very satisfied by the great service I received from Chris, as always.
7/19/2019
Siegfried M. VERIFIED CUSTOMER
Great job!
7/19/2019
DAVID S. VERIFIED CUSTOMER
Easy. Did what u said u would do.
7/19/2019
Jeff S. VERIFIED CUSTOMER
I’ve worked with Frank for two or three visits now. Very clear in communicating what is happening with the vehicle. Always friendly. Him and the other “front of the house” staff are top notch.
7/19/2019
Pamela L. VERIFIED CUSTOMER
Craig was helpful from the second I drove into the dropoff area, he quickly pulled up my appointment, and confirmed the requested service and let me know the approx time to
complete the service. The service was completed on time, and craig even replaced my key fob battery. It was a pleasant and smooth experience.
7/19/2019
Hendrik L. VERIFIED CUSTOMER
Klever was extremely helpful and managed to the service my Audi needed at very short notice and in a fast turn-around time while making sure other needed updates and work was done at the same time. He followed up with me a in a timely manner, kept me posted on progress and delivered what he said he would in the time he said it would take. Thanks for a great and fast service!
7/19/2019
Sam M. VERIFIED CUSTOMER
Craig is amazing!
7/19/2019
Brett G. VERIFIED CUSTOMER
Best service advisor ever!
7/19/2019
Marcella W. VERIFIED CUSTOMER
My 6-month old 2019 CX-5 battery died. AAA started the car, but the engine light was on. The Service Dept person told me the probable cause of the dead battery was that I was keeping the USB cord plugged into car all the time. He recharged my battery. He also performed the software update for the new recall. The service department exceeded my expectations. Great job!
7/18/2019
Paulette K. VERIFIED CUSTOMER
Love Christopher! Always comes through for me on service and timeliness.
7/18/2019
Christina L. VERIFIED CUSTOMER
I experienced friendly customer service and good attention to detail from initial drop off, receiving a loaner car, and picking my car up when the repairs were finished.
7/18/2019
Sarah Y. VERIFIED CUSTOMER
Always amazing service and such friendly staff. Thank you.
7/18/2019
Judy N. VERIFIED CUSTOMER
Dan was the best and told me everything that was going to be done to my car plus he got the team to add my license plate to the front of the car.
Dan and the rest of the team were all so friendly and made sure I had means of getting to work. On my return to pick the car up I was offered several bottle of water from several of the staff as well as Dan. I guess I must have looked slightly hot and out of breath after my walk. I have and will continue to bring my car to Royal as long as I live here the Bay Area. It’s always nice to know you have a place to go for your car needs. Thanks dan and the rest of the team. See you for my next service.
7/18/2019
LEO G. VERIFIED CUSTOMER
Friendly approachable extend the best of his service to customers
7/18/2019
KIM R. VERIFIED CUSTOMER
Very professional, explained things to my satisfaction