Craig is awesome. Such great service. He should be promoted.
7/13/2019
Robert T. VERIFIED CUSTOMER
Chris, I mean, what a guy!
7/13/2019
Sarah C. VERIFIED CUSTOMER
Just a routine maintenance appt, but everything was very smooth and Craig answered my questions easily. Car was finished even sooner than Craig had estimated. A positive experience overall.
Ps: I appreciate the up-to $20 reimbursement for travel costs - very helpful!
7/13/2019
Richard H. VERIFIED CUSTOMER
Jim is great. Very energetic, professional and clearly passionate about his job
7/13/2019
Eddy C. VERIFIED CUSTOMER
frank is great, but i waited close to an hour to pick up my car after i was told it would be only 7-8 minutes. so instead of leaving at 330pm on a fri afternoon and beating bay bridge traffic, i waited an hour in the vw lounge for an hour and sat in traffic for another 90 minutes after that. while this was happening, i vaguely recalled a similar instance a couple years ago that had me visiting other vw service centers instead, rather than the royal motors location.
7/13/2019
Ann A. VERIFIED CUSTOMER
Johnny is helpful, well-informed and completely professional.
7/13/2019
CHRISTOPHER W. VERIFIED CUSTOMER
Dwight was very helpful and thorough. I appreciate him following up with me today about ordering our tires.
7/13/2019
Krista K. VERIFIED CUSTOMER
Always excellent!
7/12/2019
CASSANDRA N. VERIFIED CUSTOMER
Also was awesome, I’ve never enjoyed getting my vehicle worked on but that was such a lovely start to my day. Thank you!!!
7/12/2019
Guillermo T. VERIFIED CUSTOMER
Dan thinks how to satisfy the costumers. Explains procedure and costs. Answers phone calls and concerns. Great job Dan
7/12/2019
James R. VERIFIED CUSTOMER
I was given a piece of mind knowing that everything was being taken care of with the best possible services front the start to finish.
7/12/2019
Patrick S. VERIFIED CUSTOMER
Fast and efficient. Thanks!
7/12/2019
Carol K. VERIFIED CUSTOMER
Adam did a great job. Thank you Adam. I look forward to you being there next time. Thank you Carol
7/12/2019
MICHAEL W. VERIFIED CUSTOMER
Jim provided his usual outstanding service and is timely and responsive . He communicates well and keeps me updated. I am most appreciative of his excellent service
7/12/2019
Catherine H. VERIFIED CUSTOMER
Thank you!
7/12/2019
DAVID L. VERIFIED CUSTOMER
Was able to get my vehicle back to me as quickly as possible...much appreciated!