Royal Automotive Group Auto Repair Service

Frank is always professional, courteous, and knowledgeable. I enjoy working with him!

Hector was wonderful upon intake and I don’t think he did anything wrong! Everyone I worked with was wonderful in person. However I think something was lost in translation during communications when my car was with you. I dropped it off Thursday morning and was initially told that it would be ready Saturday. I called four times on Saturday and the only time I got a live person, they sent me to Hectors voicemail, which i had already left a message on hours earlier. I’m sure he was just off that day but I was still without a car over the rest of the weekend. So I figure parts needed to come in and I call on Monday, still no response. I walk over after work and there’s a sign that says you closed early. Okay, so I call back on Tuesday. For the second time I manage to get a person, she says they everyone is unavailable but that it’s not done yet. So I’m back to BART and bus, which is more of an effort with where I live, and the moment I arrive in east bay I get a text saying that my car is ready! It felt like no one wanted to call me back at that point, and clearly the person I spoke to was unaware that it would have been ready if I had come by a little bit later. I’m not unhappy with the service on my car but I hope you understand that this was frustrating. A simple update on the estimated pickup was all I needed, and the details of how I had to rearrange plans without a car aren’t really relevant, but if I had known that I wouldn’t be able to get my car for almost a week instead of the promised two days, I would have rented a car or made other arrangements. I feel that a texted status update would have made a world of difference in my overall satisfaction and would be worth considering in the future.

My purpose of the visit was randomly squeaking brakes. The car is 2years old and I was told it was to be expected because of the friction of the different metals used ( my description). The brakes were cleaned and found to be ok. However, I cannot believe that a car 2 years old has squeaking brakes). The noise has continued and is really annoying. I drive 80 miles a day and I don’t hear any other VWs squeaking like mine - old taxis and trucks absolutely. It’s very disappointing no matter how nice The experience and the people were. Thank you.

Thanks for Frank’s he’ll. He was patient and helpful.

Great service as always. I’m so grateful that getting my car taken care of is such an easy experience here! Every team member - Darren and Dan and Daisy and the person who pulled my car up for me- was so friendly and professional. Many thanks!

I have nothing to complain about your service.

Johnny was extremely efficient when I dropped off and picked up my car so I really appreciated that. He also kept me abreast of any developments along the way. I also like that you reimburse for Lyft/Uber up to $20. The only thing I wished was that you guys could have washed the car before returning it to me but I know you don't have the car wash permit yet. You might consider giving folks a gift certificate for a nearby car wash in the meantime...?

Jim is always pleasant and professional. He makes the experience of servicing the car pain-free. I will buy another Volvo in the future because the service provided by Jim and the team is the best.

Dan answered all questions and provided additional unrequested information. Very professional and personable.

The work performed on my car was satisfactory but this advisor is rude, unpleasant, and condescending. I have been coming to your dealership for repairs and body work on my vehicles for more than 15 years and don’t expect bad treatment. This guy is a total ****. Service manager seems nice though.

It’s disappointing that you don’t wash cars after a service nor do you ever have loaner cars available

Top notch service- we trust you with our car

Frank is professional and on top of it - much appreciated!

Job was done quickly and I was out in under 2hours. Adam was very professional and helpful. Thank you

Craig has great customer service and clearly explained everything. He called me when my car was ready which was much faster than I anticipated. Great overall experience. Thank you.

Jim Yared is the guru of excellent service hospitality.

He could have pushed my to replace my shocks today but instead gave me an honest recommendation that they don’t need it quite yet. I really appreciated that.

There was a recall for the transmission, and the repair was done but the error light is still on. I need to leave the car again to have it repaired correctly.

Fantastic customer service as always

Great service! Thank you!!