Service beyond expectation. We were HIGHLY satisfied with every aspect of our Audi service experience!!!
6/15/2019
Omar H. VERIFIED CUSTOMER
Communicative and friendly.
6/15/2019
Pouneh M. VERIFIED CUSTOMER
Chris is amazing as ever
Thank you!
6/15/2019
Patricia P. VERIFIED CUSTOMER
Craig was communicative and friendly. He went above and beyond to help rectify a miscommunication about the cost of my car service to which I am so grateful. I can clearly see he embodies a customer oriented mindset and am very pleased to continue to bring my business to Volkswagen SF because of people like craig!
6/15/2019
Sarah B. VERIFIED CUSTOMER
He was very thorough, communicative, and very friendly. Great service!
6/14/2019
Erin D. VERIFIED CUSTOMER
Johnny Liu is incredibly organized, professional, knowledgeable and efficient. He sets the bar super high for customer service!!
6/14/2019
John R. VERIFIED CUSTOMER
I’m still waiting on hearing back from anyone on my Lyft car reimbursement. Also, when I called to schedule my 10,000 mile service and said I planned to wait for my car after dropping it off at 9:30am, I was told that would be fine and that my car would be ready in a couple of hours. However, when I arrived, I was told that my car wouldn’t be ready until around 4pm. As it turns out, however, my car was indeed ready in a couple of hours; had I known that, I wouldn’t have taken a Lyft car home (and then back) and would have instead waited for my car.
6/14/2019
Philip G. VERIFIED CUSTOMER
My service guy was great! No problems there.
With the online booking you can make choices that are not possible...like car washing and cleaning. Please fix the website so you don't mislead customers about what services can be performed.
6/14/2019
Michele U. VERIFIED CUSTOMER
Wow! Dan and Hector took amazing care of us...and our car. We had an interesting experience at another dealership and when we came "home" to Royal, we received the royal treatment. I'm not sure most would say that a visit to their repair shop could brighten one's day, but visiting with them definitely brightened mine! Thank you for having such stellar service!
6/14/2019
James V. VERIFIED CUSTOMER
Aldo took the time to explain everything and answer all my questions. He's very helpful.
6/14/2019
Leonie P. VERIFIED CUSTOMER
He was efficient, friendly and professional.
6/14/2019
Jeff L. VERIFIED CUSTOMER
Thank you
6/14/2019
Angeline M. VERIFIED CUSTOMER
Hector was amazing. Thank you so much for everything.
6/14/2019
Robert B. VERIFIED CUSTOMER
Frank is just great!
6/14/2019
Sean L. VERIFIED CUSTOMER
Friendly and professional as always.
6/14/2019
Andrew T. VERIFIED CUSTOMER
Frank was friendly, the drop off and pick up process was very quick, and after I asked frank about an extended maintenance package earlier that day, he had something emailed me during the day providing my options. All in all, a great experience.
6/14/2019
Peter L. VERIFIED CUSTOMER
Klever is really nice and efficient. Took me no time to drop off my car
6/14/2019
Richard A. VERIFIED CUSTOMER
As always, dealing with Jim was a pleasure. The quality of the customer experience he provides is second to none and he does it every time. You can be certain you are in good hands if Jim handles you when you bring in your Volvo for service or seek advice regarding to service.
6/14/2019
Stewart A. VERIFIED CUSTOMER
Chris always knows his stuff and is clear about what will be done.
6/14/2019
Anthony L. VERIFIED CUSTOMER
Chris was the extremely helpful and knowledgeable.