Service adviser was very helpful. Sadly the repair was not complete when my car was returned to me. Service adviser re-loaned me the loaner car and took my car back. It’s not his fault and he was great. However it’s odd that the repair work performed did not correct the problem.
6/14/2019
Jacob P. VERIFIED CUSTOMER
Craig is great, really appreciate the service
6/14/2019
Suzanne L. VERIFIED CUSTOMER
Mechanics did not resolve the issue. Chris was very helpful wished mechanics were better... brought car twice in which is huge imposition.
Thank you !
6/14/2019
George G. VERIFIED CUSTOMER
Issues understood, addressed, and resolved.
6/14/2019
Brent S. VERIFIED CUSTOMER
I didn't receive any service from you -- you have never serviced my car -- but was rudely woken up by text messages at 7am
6/14/2019
CLEMENT M. VERIFIED CUSTOMER
Dan is great. Professional, polite and really easy to interact with.
6/14/2019
Toan N. VERIFIED CUSTOMER
Thank for the great service.
6/13/2019
Zak B. VERIFIED CUSTOMER
Dan was a pleasure to speak with, and appreciated his positive and upbeat personality!
6/13/2019
Derrick K. VERIFIED CUSTOMER
Johnny was extremely professional and courteous. A fine representation of the Audi brand and service.
6/13/2019
Victor L. VERIFIED CUSTOMER
Bad bad bad. Fix the door sensor problems 3 times and still not work.
6/13/2019
Yewhoe T. VERIFIED CUSTOMER
Drop off time could be a little better. Had to wait 20 minutes to process.
6/13/2019
Katie M. VERIFIED CUSTOMER
Jim is always so helpful and clear
6/13/2019
Terence Y. VERIFIED CUSTOMER
Jim is a super friendly and humor service advisor. I felt he is trusted and prompt in answering my questions.
6/13/2019
Fabien M. VERIFIED CUSTOMER
Jim is an exceptional service advisor - professional and friendly at all times. I trust his advice and he always goes the extra mile to look after customers. He is a huge part of the reason why I wrote bringing my car over for service at Royal Auto.
6/13/2019
Christopher K. VERIFIED CUSTOMER
Chris is awesome and very helpful!
6/13/2019
Rickey B. VERIFIED CUSTOMER
Excellent service, keeping me informed of all services provided, I was extremely pleased with Hector
6/13/2019
Michiko C. VERIFIED CUSTOMER
Service advisor wasn’t that cordial and the loaner that I was promised wasn’t available. Also, car wasn’t washed.
6/13/2019
Josephine P. VERIFIED CUSTOMER
Johnny Liu always provides the best quality of service and customer satisfaction. He has been my service adviser for more than 20 years now. And he had always provided me the best advice always. Thank you.
6/12/2019
Lihsuan C. VERIFIED CUSTOMER
Chris was most helpful. He informed me of a new service contract as my previous one has ended. I have owned my Q5 for 6 years now but only have less than 25,000 miles on it. I had a service contract when I bought my car. So I was nervous about taking my car back for additional services, as I was concerned that I would be over charged for it based on my previous experience with another dealer. At any rate, Chris was friendly, easy to work with and I feel that I can trust him. Definitely come back for more services for my car. I am a fan now!
6/12/2019
CURTISS S. VERIFIED CUSTOMER
Very welcoming (my first time as new VW owner) efficient and straightforward.