Always great satisfaction with the service and the advices of Frank
6/6/2019
Cory Y. VERIFIED CUSTOMER
What more can be said? Chris Sung is the reason we keep on driving a Audi.
6/6/2019
David B. VERIFIED CUSTOMER
Jim is the best!
6/6/2019
Jim C. VERIFIED CUSTOMER
Was a routine servicing, service was fast and effective. Always a good experience.
6/5/2019
John K. VERIFIED CUSTOMER
Adam was extremely helpful and kind in getting my service done when there was error on my part in scheduling. He is friendly and professional.
6/5/2019
Evelyne A. VERIFIED CUSTOMER
Service with a smile for many years -
6/5/2019
Charles D. VERIFIED CUSTOMER
Both service reps were outstanding
6/5/2019
Yaron L. VERIFIED CUSTOMER
Hi, this service was terrible. Christopher is so passive aggressive and unpolite
Can’t understand why would allstate send work to this shop if they don’t respect their process (i was referred for windshield calibration). They should send us to a different shop, that can bill them for it, in advance if needed.
I’d like to be contact to understand if chris is the manager of this shop. Will drive further to a difference audi service to avoid this level of service in the future.
Adi & yaron
6/5/2019
Keith L. VERIFIED CUSTOMER
After 6 times bringing my vehicle back to Royal to correct work either not done, or done sub par, I don't trust your mechanics, the "work" they do, nor your service advisors. I've lost time and money, and had to reschedule work to bring my car in so you could correct your mistakes on simple, common services and repairs. If it weren't the fact that you're the closest licensed VW Authorized service center, I'd never bring my car to you again. It's sad and offensive, and horrible service and business practice.
6/5/2019
Jason S. VERIFIED CUSTOMER
He’s the best!
6/5/2019
Jaime E. VERIFIED CUSTOMER
Great client service!
6/5/2019
Dolton N. VERIFIED CUSTOMER
Aldo is great!!
6/5/2019
John B. VERIFIED CUSTOMER
Hector was a great service rep. He went over all details of the service on my car. And I asked for a nonn pickup and the car was ready by eleven. No complaints. Thank you.
6/5/2019
LACEY M. VERIFIED CUSTOMER
Super easy and efficient! Great service for my busy schedule!
6/5/2019
Peter H. VERIFIED CUSTOMER
Frank is always professional, attentive and efficient. I am lucky to have him as my service advisor!
6/5/2019
Grace W. VERIFIED CUSTOMER
A job well done.
6/5/2019
Reese W. VERIFIED CUSTOMER
Faster than usual, so even without a loaner we didn’t have to spend a lot on taxis, and were reimbursed for half these expenses. Thanks!
6/4/2019
Donna L. VERIFIED CUSTOMER
It was a lovely, painless trip to the service center. Ashley was delightful to work with and best of all - nothing wrong with the car! Thanks
6/4/2019
Vince C. VERIFIED CUSTOMER
Jim has always been very professional and should be recognized for all he does.