Jim was very helpful and explained the situation clearly. It is a pleasure to do business with him.
6/4/2019
Barbro E. VERIFIED CUSTOMER
Jim is both knowledgeable and friendly and the main reason we return to Royal for S40 service.
6/4/2019
Ricardo P. VERIFIED CUSTOMER
Frank was very helpful and professional
6/4/2019
Mark C. VERIFIED CUSTOMER
Dan was truly great! He had a challenging customer in front of me, yet he kept his cool and when he got to me, didn’t let any of the “chaos energy” spill over to me at all! Was really a fantastic 1st impression of the Royal Auto Group.
6/4/2019
Julia J. VERIFIED CUSTOMER
Aldo was friendly and professional
6/3/2019
Cheryl R. VERIFIED CUSTOMER
Johnny is always friendly & my car was ready much sooner than I was expecting, which was great.
6/3/2019
Shekufeh A. VERIFIED CUSTOMER
Frank was wonderful, responsive, a good coomunicatoe, delivered the car when he said he would. Overall happy with the whole experience. I just wished u guys would do a complimentary carwash when u have the car sitting there for two days.
6/2/2019
Donna K. VERIFIED CUSTOMER
Hector made me feel valued as a customer and car functional data was explained clearly and simply. I appreciate his professionalism.
6/2/2019
Mark L. VERIFIED CUSTOMER
Hector was great. Very professional, extremely thorough, overall excellent customer service.
6/2/2019
Noreen Y. VERIFIED CUSTOMER
Chris Sung and his coworkers have been excellent in serving me over the years. Even if I were to replace my car, I would definitely buy another Audi just so that my vehicle could be cared for by these people.
6/2/2019
Melissa S. VERIFIED CUSTOMER
Very polite and kind. Explained everything that needed to be done clearly. Overall wonderful experience!
6/2/2019
LINDA L. VERIFIED CUSTOMER
Friendly staffs provided outstanding services
6/1/2019
Tawni K. VERIFIED CUSTOMER
Dwight was awesome!
6/1/2019
Dirk H. VERIFIED CUSTOMER
Chris was great. He explained everything clearly and made drop off and pickup quick and simple. I appreciate his effort.
6/1/2019
Adrienne B. VERIFIED CUSTOMER
Craig is the best.
6/1/2019
Donna N. VERIFIED CUSTOMER
Great service, great communication, and thanks for the refund for the Lyft!
6/1/2019
Lisa S. VERIFIED CUSTOMER
My only issue is when I tried to call ahead to get a sense of what was wrong with my car one one returned my call for two days, after calling at least 3 times.
Once I got in, chris was great...fast, courteous and responsive.
6/1/2019
Jill F. VERIFIED CUSTOMER
Jim is a real pro. I feel I am in good hands at Volvo service because of him.
6/1/2019
Maia S. VERIFIED CUSTOMER
The check in process was chaotic
All else, okay
6/1/2019
Cecilia O. VERIFIED CUSTOMER
Very professional and personable. He exceeded my expectations in whatever he did to get my car service completed earlier than I expected.
I look forward to bringing in my car in again for great service when need. Thank you.