There used to be a complementary wash of the vehicle. I’ve been here for three services in a row (this and my previous Audi) with no wash provided. Each time was some excuse for why it wasn’t included. This time there wasn’t even a mention of it.
5/16/2019
Lynn M. VERIFIED CUSTOMER
Adam was terrific!
I’m always do satisfied w/ the service
5/16/2019
Jason C. VERIFIED CUSTOMER
Dan did a great job of keeping me informed and feeling like a very welcomed new customer. Thanks!
5/16/2019
Robert S. VERIFIED CUSTOMER
Chris is great. Always impressed that he not only recognizes me and remembers my name (he has tons of customers!) - but much more impressively, he remembers the specifics of my car, the car’s issues and the car history (in the spur of the moment). He’s why I keep coming back to Royal Motors....
5/16/2019
Jessica G. VERIFIED CUSTOMER
Christopher was very accommodating, patient, and thorough. I was very pleased with the level of service I received especially for a busy Monday morning.
5/16/2019
Janet F. VERIFIED CUSTOMER
I’m not happy about not having been made aware of how much driving it can take to clean the particle filter. This caused me needless expense.
5/16/2019
Michael M. VERIFIED CUSTOMER
Mr. lee was very pleasant and professional to work with
5/16/2019
Marie W. VERIFIED CUSTOMER
People in the service department behave like it’s a given that we will bring our car for service in their shop. Not customer friendly. The service was botched and we experienced a mechanical issue after picking up the car after the service. A hose was apparently not secured properly. While driving the car behaved erratically and chocked. It was scary. I called Adam and after asking what happened, Adam’s remark was that the store was closed. As if it was important when I was stranded in Bayview with my wife and kid. The car got towed and fixed the day after. When Adam called, he just told me it was fixed and the car ready. I had to ask him what happened to hear a 2 sentences apology. Rather disappointing. Could you please have a manager call me atxxx-****-xxxx to discuss my feedback. Thank you. Tovo
5/15/2019
Bryan H. VERIFIED CUSTOMER
Great service as always!
5/15/2019
Lisa C. VERIFIED CUSTOMER
Johnny is the best! Nice, fast and efficient! Keep it up!
5/15/2019
Jayni K. VERIFIED CUSTOMER
It took many calls to get answers and at this moment I’m still waiting to hear back on two messages I left about body work.
5/15/2019
Tim C. VERIFIED CUSTOMER
Absolutely the best! Thanks!
5/15/2019
Edward E. VERIFIED CUSTOMER
Frank Lee is a real pleasure to deal with
5/15/2019
Rebecca P. VERIFIED CUSTOMER
I asked in my comments when setting up this appointment that I wanted my brakes to be checked out and also mentioned in person that I smelled gas from my car and I was nervous, only to find out that those concerns were ignored. He diagnosed it on the spot, which is fine, but never even had the mechanics check. I believe there was an issue with my last brake servicing which led to premature need for brake replacement, and he completely disregarded my questions and concerns. I felt like my voice didn’t matter and they were only there to fix the recall issue. I’ve had infinitely better experiences at the Palo Alto location and I’m never coming back here again even though it’s so close by.
5/14/2019
Matson T. VERIFIED CUSTOMER
very good work
5/14/2019
Angela R. VERIFIED CUSTOMER
Craig is courteous, very helpful and patient with questions.
5/14/2019
Andrew S. VERIFIED CUSTOMER
Johnny and the whole staff were superb. I couldn’t be happier. Sincerely appreciated.
5/14/2019
Donn S. VERIFIED CUSTOMER
Craig is very efficient please tell him that I know longer feel a “ shiner”, vibration while applying the breaks!
Thank you so much!
5/14/2019
Danny N. VERIFIED CUSTOMER
Chris was very helpful and informative. He was able to help me get in and out of my service appointment quickly and without issues.