Jim is always very professional.
Great service.
Been a client since 1990’s!
5/7/2019
Candace B. VERIFIED CUSTOMER
When I brought my car in to test the battery I asked that my car be serviced by a specific time. Sure enough my Volvo was ready before the scheduled time. Thank you for listening and for following through on my request.
5/7/2019
Amelia S. VERIFIED CUSTOMER
We ordered a new key fob when we took our vehicle in to be serviced. We were called and notified that the key was ready, but when we went to go pick up our vehicle, there was a lot of confusion and they didn't have the key. We went back in to pick up the fob, but then were told we would need to make an additional appointment to have it reprogrammed. When we went to that appointment, the wait time was over an hour. All in all, it took about a month to get a working key and there seemed to be a lot of miscommunication between staff members and in their communication with us. In the future, I would try to find an alternate location as this is one of multiple problems we've had with Royal Auto.
5/7/2019
John J. VERIFIED CUSTOMER
Excellent service. Work completed by time requested.
Ashley Blackburn a courteous and helpful service rep.
5/7/2019
JOHN E. VERIFIED CUSTOMER
From beginning to end, everyone at Royal makes me feel special. Great customer service and prompt return times. I appreciate the Volvo warranty and coverage. Thank you!
5/7/2019
Robert D. VERIFIED CUSTOMER
Jim’s knowledge and courteousness were much appreciated.
5/7/2019
Lorraine V. VERIFIED CUSTOMER
The personal attention and courtesy means a lot to me. I am kept informed of the status and time of service. I am very pleased with Royal motors service and ease of scheduling. The texting of updates means a lot and communication with Chris outy. Thank you.
Lorraine
5/7/2019
Maryjo T. VERIFIED CUSTOMER
And after about 15 years of bringing my Audi’s to Royal, I won’t be back. I can’t even get information from your shop right now to file a claim on a tire I bought from you.
The service at royal used to be impeccable. This is a shame.
5/6/2019
Renata H. VERIFIED CUSTOMER
Frank Lee has been servicing our cars for many years and is the main reason why we keep coming back to Royal Auto Group.
5/5/2019
Dave S. VERIFIED CUSTOMER
Truly amazing service. My window motor failed just as I was leaving SF to drive to LA. I was moving and everything was packed in the moving van and I had left my keys with the landlord.
It was 2p and I was doubtful I would get any service at this time of day.
I drove to Audi service and met Chris Sung. I quickly diagnosed the problem and told me there is a recall on the part and asked if I could come back then next day. I explained my situation — that I was moving and had to be at work the next day. He was empathetic and said he would check and see what could be done. He came back to me a few minutes later with good news - that the car could be serviced that day. All in all a great customer service experience - great listening, empathy and clear communication.
5/5/2019
Wilson L. VERIFIED CUSTOMER
First time here, overall very satisfied. One comment is it will be great if the car is return washed after a service.
5/5/2019
Ashley F. VERIFIED CUSTOMER
Some scratches around where the logo was placed.
5/5/2019
David G. VERIFIED CUSTOMER
Chris was prompt in his communications, replying quickly on the status of my car. I was also provided a loaner, which was greatly appreciatiated.
5/5/2019
Michael R. VERIFIED CUSTOMER
Everything was handled very professionally. Thank you.
5/5/2019
Darryl K. VERIFIED CUSTOMER
Very efficient. Great experience. Thanks Adam!
5/5/2019
Anna-Lisa F. VERIFIED CUSTOMER
Hector forgot to adjust bill like he said he would but thankully guy working on saturday did! Wish I could remember his name- he was great.
5/5/2019
Alan S. VERIFIED CUSTOMER
Chris was great!
5/5/2019
Christopher D. VERIFIED CUSTOMER
Chris was very accommodating and his turnaround time was lightening quick. Having my car serviced by Chris in the past, I actually requested my appointment with him this time around and will do so for my next service appointment.
5/5/2019
Micheal T. VERIFIED CUSTOMER
Miss the car wash
5/4/2019
Veronica R. VERIFIED CUSTOMER
Always feel taken care of when I’m dealing with Jim and Ashley. Personal attention to detail is always important. I appreciate it.