Chris has helped me twice now and is always very professional. Great representative of Royal.
5/4/2019
JOHN W. VERIFIED CUSTOMER
Jim was great!!! Very helpful and friendly. What a great experience!
5/4/2019
JESSE V. VERIFIED CUSTOMER
Also, was knowledgeable and attentive, over all 5 stars.
5/4/2019
Severin S. VERIFIED CUSTOMER
Hector was really helpful.
5/4/2019
Kristen G. VERIFIED CUSTOMER
Easy to work with. Helpful and assuring. Prompt.
5/4/2019
Saipriya C. VERIFIED CUSTOMER
I wish I did not have to call 6-8 times to ensure my car was charged up. Also wish car wash was operable, and wish i got a vacuuming of my car.
5/4/2019
Diana S. VERIFIED CUSTOMER
I would have like a wrap up conversation to say what service was performed and why. I had notes passed to me on a sheet of paper and am not sure what was performed or needs to be done on my end. I was expecting a conversation to tell me about the service.
5/3/2019
Sam C. VERIFIED CUSTOMER
Very professional. Listened well and he was very understandable.
5/3/2019
Katja S. VERIFIED CUSTOMER
Very proactive in communicating progress on service
5/3/2019
Andras C. VERIFIED CUSTOMER
Excellent explanations and great service. Thank you!
5/3/2019
SIMONE P. VERIFIED CUSTOMER
Frank, you are THE best ! As always.
It’s always a pleasure to see you and I know I’m in good hands.
Thank you very much for your great spirit, leadership and efficiency.
Simone
5/3/2019
Justin M. VERIFIED CUSTOMER
Dan was great. He was so helpful and friendly. I plan to continue to come back to Royal Automotive for future service, and Dan is the reason why.
5/3/2019
Valjean C. VERIFIED CUSTOMER
Hector was great! He communicated clearly and often regarding the status of the car. Definitely one of the better auto service interactions I've had.
5/3/2019
RICHARD S. VERIFIED CUSTOMER
I returned the the car for a refund , afterome day ,noticing a noise coming from the front . The service dept. diagnosis was to replace the transmission. Mazda authorized a remanufactured one .Who ever did the inspection
missed it, this was a CPO car plus I bought a 6 year warranty . Now I have look for another car . Hector , Luis were very good with communication, customer service . I’m waiting for my refund so I can buy a car . I asked Paris to look for a car ,I’m renting one now RICHARD S
5/3/2019
Phil P. VERIFIED CUSTOMER
Hector was extremely friendly and professional. He clearly explained the condition of my CX-5, what needs to be repair shortly and what need to be fix within a the next few months. Hector was honest and not pushy. I truly like his customers service skill.
5/3/2019
Erika Y. VERIFIED CUSTOMER
Dan and Daisy made the process clear and easy. Thanks
5/3/2019
Abhishek J. VERIFIED CUSTOMER
Awesome
5/3/2019
Gregory H. VERIFIED CUSTOMER
Adam is Aces! Answered all of my questions and turned the car around quickly!
5/3/2019
Jamil Z. VERIFIED CUSTOMER
He was super responsive and flexible with me when I came in without an appt for a damaged tire. Really appreciated it.
5/2/2019
Audrey R. VERIFIED CUSTOMER
Craig was very nice to work with; he was thoughtful, caring, candid, professional.