I brought my car in for routine service which was fine but I asked to have an estimate done for a new front bumper to be put on my car. My car was in the shop for over 2 days and I never got that estimate. Also I was frustrated to learn that your shop cannot do detailing work because you don’t have a car was with recycling water capability. It’s always nice to get your car back to you looking better than when you brought it in. Hope you get this mandated system soon
5/2/2019
Timothy H. VERIFIED CUSTOMER
Frank is great! My car was not fully charged though.
5/2/2019
Theresa D. VERIFIED CUSTOMER
He was very helpful and I appreciate it! Thank you.
5/2/2019
Patrick R. VERIFIED CUSTOMER
The staff was courteous and quick to complete the transaction. More snacks in the waiting room please!
Darren went above and beyond to be friendly and made sure I was comfortable and happy.
5/2/2019
Eunice W. VERIFIED CUSTOMER
Hector is kind, efficient and professional. Thanks so much for helping me get this seat finally fixed.
5/2/2019
Chris C. VERIFIED CUSTOMER
Hector is a true professional who went above and beyond what is expected/has been experienced with service reps in the past. Hector contacted me with updates on the repair, acknowledged and apologized for the fact I was given a loaner vehicle in a lower category than my own car, and even advised me to contact him directly in the future should I ever experience any other issues with my 2019 Mazda3. Hector can make casual/earnest conversation with a customer to put them at ease and relate to them, and is not just someone in a collared shirt there to make a dollar. It is in my humble opinion that Hector receive some sort of commendation for his exceptional customer service, and I hope to work with Hector, or someone of his caliber, the next time I visit RAG.
5/2/2019
Rubeun T. VERIFIED CUSTOMER
Fast, efficient and professional :)
5/2/2019
PAMELA L. VERIFIED CUSTOMER
My first time at your shop. I'm amazed that everyone was friendly and helpful.
5/1/2019
Cynthia L. VERIFIED CUSTOMER
Excellent service. I appreciate that Craig was able to get my e-Golf tire issue resolved and allow me to be back on the road be the afternoon.
5/1/2019
Richard R. VERIFIED CUSTOMER
The staff who work there - Ashley and Jim - are excellent at what they do and make me feel very comfortable that I am in good hands.
5/1/2019
Rebeca S. VERIFIED CUSTOMER
My vehicle was returned dirty, before visiting it was impossible to get ahold of the agents. I tried both their numbers, left voice mails and never got a call back.
Lack of visibility on timing - when is the vehicle going to be ready? I had to call and email to ask if I could go and pick up the vehicle.
5/1/2019
Rivera A. VERIFIED CUSTOMER
Craig assisted me with a previous visit. Craig is courteous, professional and kept me informed on the status of my vehicle.
5/1/2019
CHERYL T. VERIFIED CUSTOMER
Johnny liu fit me in even though I got the day wrong
And he finished early
5/1/2019
WILLIAM L. VERIFIED CUSTOMER
Adam was great. Clear communication. Kept me informed. Very friendly. Great service as always. Thx
5/1/2019
Brett Jeremy. VERIFIED CUSTOMER
Chris was great. Very supportive and great customer service.
5/1/2019
Damian E. VERIFIED CUSTOMER
Dwight is great!
5/1/2019
Phyllis C. VERIFIED CUSTOMER
As usual I received another excellent and superior service with Jim
5/1/2019
Katy L. VERIFIED CUSTOMER
Thank you for taking care of everything!
5/1/2019
Eduardo S. VERIFIED CUSTOMER
Hector went above and beyond to make us feel comfortable. He trully conveys the premium quality customer service I expect from Mazda.