4 hrs waiting and several weeks of advance notice, and they tell me they don’t have the part. I wasted an entire day
10/23/2019
Cecelia V. VERIFIED CUSTOMER
Frank Lee is always extremely professional and I’m confident I am getting the best value when I bring my car in for maintenance.
Friends often try to discourage me from bringing my car to a dealership due to the pre-conceived notion that it is more expensive than a non dealership garage.
I trust Frank Lee and the folks at Volkswagon to keep my car safe.
10/21/2019
Christiane G. VERIFIED CUSTOMER
Very professional + friendly staff.
10/21/2019
James R. VERIFIED CUSTOMER
Excellent professional and easy to talk to. Great service
10/21/2019
Dan N. VERIFIED CUSTOMER
I am grateful that Adam was able find time to address the recall on my car even though my appointment was in the following weekend.
10/21/2019
Nikolaus B. VERIFIED CUSTOMER
This is the first time I took my car to Audi for service. I was met by my service writer, Chris Sung, when I arrived. He was very professional and very clear in explaining to me what service was done on my vehicle. The car was ready when promised and it was totally a great experience. I will definitely bring my car in to Audi SF when I need service on my vehicle.
10/20/2019
Joe S. VERIFIED CUSTOMER
Ashley is the best, she recognized the problem with the car right away, checked in with me throughout the day and accommodated me when I was a few minutes late on a Friday. I can’t thank her enough!!!
10/20/2019
Jean L. VERIFIED CUSTOMER
Adam got it done
10/20/2019
Marjorie S. VERIFIED CUSTOMER
Johnny was quick and efficient and my service was done in an hour.
10/20/2019
Pierre T. VERIFIED CUSTOMER
Chris provided excellent service as always, thank you!
10/20/2019
Sunao I. VERIFIED CUSTOMER
I hope he will be recovering from sinus problems by next Monday.
10/20/2019
Marshall P. VERIFIED CUSTOMER
Always an easy hassle free experience .
10/20/2019
Kelly G. VERIFIED CUSTOMER
Frank provided excellent service.
10/20/2019
Joel S. VERIFIED CUSTOMER
One of the main issues I'd reported, beside the recall, wasn't addressed. Dan had misunderstood the problem so it wasn't even looked at. On another issue, which when I last came in for a previous recall, I was told to come back to get fixed, this time I was told it's working OK -- although it's not like it worked when I first got the car. Also, I was told that a question I had (re: door locks) couldn't happen, but then I found the setting myself and it works as I'd wanted. Lastly, problems that I'd only had once or twice I can understand that they couldn't find them to diagnose, although I'm worried that they might start happening more frequently after the warranty is over.
10/19/2019
Jasmin H. VERIFIED CUSTOMER
Frank is amazing!
10/19/2019
WILLIAM P. VERIFIED CUSTOMER
Craig is always friendly and helpful.
10/19/2019
Javier C. VERIFIED CUSTOMER
Dan is great! He was clear and helpful. I’ll be back for sure
10/19/2019
CHRISTOPHER F. VERIFIED CUSTOMER
Dwight was excellent however I found it hard to believe that it cost $900 to install a small rear quarter panel window!