Royal Automotive Group Auto Repair Service

Thanks Dwight!

Great service, comfortable lounge, and extremely friendly staff. Thanks!

“Outstanding service..... Hector is excellent at helping you get the service you need for your vehicle.I highly recommend him for employee of the day. One of the best experience I had at the service center ever everything that he said he was going to do he did thank you so much. Denise,Denisha Mason

Craig is great. He helped me the last couple of times I was in. Very personable.

Christopher Sung was perfect in every way. Totally satisfied!

Great job, car was also ready sooner then originally estimated which was nice

My service experience was seamless and hassle free. Car was done earlier than expected. First rate visit!

He was helpful in every way

Dan went above and beyond to make it an easy and accommodating visit. He was communicative every step of the way. Thank you so much!

Very nice welcome and excellent service

Dwight is very nice and made sure I knew what services were being done very clearly.

Extremely accommodating and kind. I was on crutches with a fractured foot and everyone was beyond nice and accommodating. Extremely convenient and a very swift and easy process, thank you!!

Sent email

Cars is running completely better. I appreciate everyone’s work. And thanks, to Frank for helping out the whole time

For the most part my experience was very good, especially with Hector Gonzalez. Hector was extremely helpful and professional. My only complaint is that the map system was down the day of my service so I could not get my maps updated like I had hoped. Other than that it was an excellent experience.

Cristian Squitti - The salesperson we interacted with was great! He did everything well and we really enjoyed our experience at the test drive and delivery. However, I was not satisfied with the experience of his manager, Robert Topaloyan. There were a lot of things that did not go right during our interaction. I can list a few here : 1. We were forced into financing our car through Audi Financial Services (AFS) because of some voucher we presented through my employment with Apple. I later emailed Audi Affinity and confirmed that using the voucher does not require us to finance it through AFS. 2. Our car came with 'Running Boards' as an additional package. Almost every other Audi dealer we went to in the Bay Area said they would take it off for no removal charge before delivery. Robert refused to do this. In fact, we were told that it would cost the service department 4 hours of work and hundreds of dollars if we wanted this option. 3. An initial amount was quoted to us. When we were signing the actual paperwork, this amount had increased by a few hundred dollars. It was only because we were vigilant that we spotted this and brought it to their notice. Eventually, this was reduced back to the price that was quoted, but it felt like we were about to be cheated. 4. A part of our deal was to provide 'All Weather Performance Mats and the Cargo Mats'. Despite having sent him a reminder email for keeping both of these ready at time of delivery, we were not given the Cargo Mat at delivery. Some excuses were made and we were asked to come back later. Overall, I would say this is not the experience we should get from a manager at a dealership when we are buying a premium car. You can email me or call me at ****-****-xxxx for any clarification about these.

Craig was informative and kind, happy with the service overall

I drove my A4 into the service center unannounced due to my car reading Stop the Engine Immediately. Chris came to my rescue and I was treated as though I had arrived on time, to a scheduled appointment. He was kind, patient and through in explaining what could be wrong with my car. A rental car was arranged with seamless pick up. Chris kept me updated during the process. I received A+++ service from Chris and will highly recommend Royal Motors.

Awesome

Thanks Craig. That was a weird one... It seems like it is metromile.