Hector is excellent!!! He listens, answers all questions and gives excellent advice. Hector is very professional without being cold. He’s a warm, courteous rep who knows his product thoroughly and has loads of charisma. He also responds quickly to messages and phone calls while researching your questions throughly.
Hector should be running your outfit!!!
4/20/2019
CANDICE W. VERIFIED CUSTOMER
Johnny was friendly and knowledgeable and got me in and out.
4/20/2019
Martin R. VERIFIED CUSTOMER
Always excellent service by very helpful staff!
4/20/2019
WENSHUO G. VERIFIED CUSTOMER
Hector is very kindly and helpful in walking me through all the steps and repairs details. Thanks a lot! This is an awesome experience!
4/20/2019
Cheryl T. VERIFIED CUSTOMER
Johnie liu has given me excellent service and reasonable prices since 2005
He is my car healer and I trust him implicitly
4/20/2019
Tom B. VERIFIED CUSTOMER
I’m 100% satisfied. Chris is the best
4/20/2019
George D. VERIFIED CUSTOMER
Hector is a fantastic person. He went far above and beyond to get my Mazda serviced and retained to me quickly. And Hector’s way of communicating and understanding my needs was very unusual and terrific. Whoever hired Hector did a darn good job- he’s great
4/20/2019
William Z. VERIFIED CUSTOMER
Very helpful
4/19/2019
Edgar T. VERIFIED CUSTOMER
Frank is an exceptional skilled service representative. He is knowledge and always helpful and attentive. You are lucky to have him under your employ
4/19/2019
Shannon H. VERIFIED CUSTOMER
Craig is great!
4/19/2019
Dana D. VERIFIED CUSTOMER
I left two messages when I wanted to schedule the appointment. One with the main service number and one with a service advisor directly, and no one returned my call. When I called again, I was able to reach someone and schedule and appointment, but I do feel that calls should be returned. The actual appointment was fine. I wish they could have fully diagnosed the problem in the 6 hours I had available to leave the car, but I appreciate that they will contact me when a loaner car is available so that I can leave the car longer. Thanks.
4/19/2019
Andrea S. VERIFIED CUSTOMER
Hector was professional, informative and very friendly. Great experience!
4/19/2019
Stefanie S. VERIFIED CUSTOMER
Hector was the absolute best! Top notch customer service and incredibly knowledgeable about my vehicle. Give this man a raise!!!! He was wonderful!
4/19/2019
Omari W. VERIFIED CUSTOMER
Outstanding job, Bravo Zulu!
4/19/2019
Carol H. VERIFIED CUSTOMER
last time you asked the same questions in slightly different ways, so I almost deleted this, even though I got excellent service. Hopefully it is more concise this time.
4/19/2019
BARRY Y. VERIFIED CUSTOMER
Excellent
4/19/2019
Peter P. VERIFIED CUSTOMER
Jim listened to my concerns and had a mechanic check out the clunk sound when shifting from reverse to the drive position. Too, the mechanic took the XC 70 on an extended ride to try and replicate a jerky shift from second to first when in stop and go commute traffic.
Apparently the car was fit to go and no service was required at this time.
I appreciate Jim’s efforts in my behalf.
Peter
4/18/2019
Luis R. VERIFIED CUSTOMER
Easy drop off, clear communication of issue and cost. Price was a bit higher compared to other quotes but convenience helped
4/18/2019
Melissa K. VERIFIED CUSTOMER
Frank is awesome- he's thoughtful and attentive and gives individualized care and attention to each customer. He's one of the main reasons why I keep coming back to this service location!