I have had Frank as an advisor for a long time. He always does a great job and I trust his advice.
4/15/2019
Sandip D. VERIFIED CUSTOMER
Adam took the time to understand the specific issues with my vehicle and worked with the service technicians to ensure quality service/repairs were performed. Thanks!
4/15/2019
Louis B. VERIFIED CUSTOMER
Simple job well done
4/14/2019
Andrew T. VERIFIED CUSTOMER
Frank is a familiar face at VW Service. I have confidence in him to provide me with the best guidance in the care of my car. He is one of the reasons I stay with Royal Motors.
4/14/2019
Nanette M. VERIFIED CUSTOMER
Great staff!
4/13/2019
CHELSEA H. VERIFIED CUSTOMER
Great, prompt service. Good communication & easy payment system. Friendly staff as well. Very happy this is our service center.
4/13/2019
Mark K. VERIFIED CUSTOMER
Dan had the paperwork ready when I arrived, he explained the work that will be done and when the car will be ready for pick up. Dan sent regular text updates which I appreciated. Dan called me when the car was ready and shortly after he sent a text that offered the option to pay on line prior to picking up the car. Although Dan was out when I picked up the car, I was promptly assisted by another advisor (I don't recall his name), who reviewed the the work that was done and break and tire conidtions which was very helpful.
SUGGESTION: Add break and tire information on invoice
4/13/2019
JOAN H. VERIFIED CUSTOMER
Jim Yared is a professional. He stays current on my vehicle history so when I have questions, he has answers.
I have received excellent customer service for the duration of my ownership of the car since 2011. Except when someone thought it was a good idea to move him to the Audi side of the operation...the customer service was terrible. I thought I was going to have to purchase an Audi.
Thank you for bringing him back to the Volvo side as I can not afford an Audi.
The other best customer service I get from JIM is his sense of humor.
The most important service I can receive from Royal Motors, is that you take care of JIM Yared as he is an excellent, professiona,l caring, front line employee to your business.
4/13/2019
David B. VERIFIED CUSTOMER
Adam is the man, job well done per usual
4/13/2019
Leonardo E. VERIFIED CUSTOMER
Excellent service Hector ! Hands down
4/13/2019
Hugo G. VERIFIED CUSTOMER
Just needed to thank frank for his service. Very polite and thank you.
4/13/2019
Jennifer M. VERIFIED CUSTOMER
Great quick service! Thank you
4/13/2019
JASON B. VERIFIED CUSTOMER
I absentmindedly arrived at my appointment one week early, but Adam was kind enough to take me in even though they were busy. He kept me up to date on the status of my vehicle which I never get from the other service advisors.
4/13/2019
David D. VERIFIED CUSTOMER
Great experience.
4/13/2019
Edward B. VERIFIED CUSTOMER
Adam was helpful and kept me updated.
Thank you for an excellent service experience.
4/13/2019
Noe Y. VERIFIED CUSTOMER
Complete waste of money and time, couldn't give me a straight answer with what was wrong with my car. Thieves disguised as a auto repair shop......