I scheduled my appointment over a weekend in advance. My appointment was initially schedule for Saturday and I was contacted since they do not do Saturday windshield replacement. However, when I brought my car in 5 days later on Thursday, there were no windshields on site to replace mine. This was a gross oversight and will require me to change my work schedule a second time since the first time was not able to be completed as scheduled.
4/6/2019
LAWRENCE L. VERIFIED CUSTOMER
Hector’s service is outstanding. Great job and great at explaining everything.
Thanks! Give the man a raise!
4/6/2019
David K. VERIFIED CUSTOMER
As always, Jim provided first rate advice and ensured my car was squared away.
I will be back
4/6/2019
Nicole H. VERIFIED CUSTOMER
Craig is amazing as always. Such a pleasure dealing with him.
4/6/2019
Wanchun C. VERIFIED CUSTOMER
He used text message communicate which is a very efficient in the end I appreciate he explained my car problem patiently . Thanks
4/6/2019
Mea R. VERIFIED CUSTOMER
Johnny was terrific. Knowledgeable and communicative. I moved from the Burlingame Audi and I am so happy I did. I have terrrific experience each time I’ve come in. Thank you!
4/6/2019
Steve S. VERIFIED CUSTOMER
Craig & Royal Motors did a great job rotating tires, changing oil, & giving car a one-over
4/6/2019
Art R. VERIFIED CUSTOMER
Excellent service and communication
4/6/2019
Livius G. VERIFIED CUSTOMER
Chris is great! Incredibly responsive and he even helped me clean out my door compartment before I took my car (it had gathered mildew due to a roof leak I had repaired. Above and beyond.
4/6/2019
Sandra N. VERIFIED CUSTOMER
Excellent service! Thank you.
4/6/2019
RALPH PATRICK. VERIFIED CUSTOMER
I’m sure nothing will change, I’ve been a loyal customer since 1995 and have been treated like a leper’and backburnered the entire time! 72 hours to get a tire replacement is unheard of. Already plan on selling my RS3 and taking my business elsewhere! This is the final **** you im taking from Royal Fuckhg Motors! Kiss my **** you inconsiderate assholes!
4/5/2019
Keir L. VERIFIED CUSTOMER
I usually have Johnny as my service provider and was nervous when I arrived and was told he was out on vacation. Adam was great as my service advisor. Told me what was needed and explained what may need to done in the future.
4/5/2019
JEFFREY K. VERIFIED CUSTOMER
Aldo was attentive an thorough. He did an excellent job.
4/5/2019
Elizabeth S. VERIFIED CUSTOMER
Hector has great interpersonal skills which made it a pleasure to have my Mazda serviced there.
4/5/2019
Elizabeth K. VERIFIED CUSTOMER
Craig was exceedingly accommodating, professional, and courteous. Thank you!
4/5/2019
Ryan L. VERIFIED CUSTOMER
Chris is the man!
4/5/2019
Hillary P. VERIFIED CUSTOMER
A great experience. Thanks!! Finally I feel like you guys are organized.
4/4/2019
Joseph K. VERIFIED CUSTOMER
Hector took great care of me.
4/4/2019
Shane E. VERIFIED CUSTOMER
Super efficient and easy to work with
4/4/2019
Pamela M. VERIFIED CUSTOMER
Best service ever.no appt, needed help, in at7:30 out by 1:00.could not have beenbetter