Royal Automotive Group Auto Repair Service

We were extraordinarily impressed with Dan and the service he provided us, particularly given the circumstances. We intend to leave a more detailed and extensive review when we've a bit more time. In the meantime, please know we couldn't have been happier with our experience. Thanks!

Jim Yared Has been taking care of me and my car for years. He is always thorough and honest and helpful. I’ve always been incredibly pleased with my experience there.

Above and beyond. Excellent customer service. Understood issue, recommended, resolved problem where other shops could not fix (although I paid many times). Efficient with phone notifications. Very professional. Mr. warren doing intake did well otherwise I would not have had service. Ty

Jim was great! He made everything very easy and took the time to present different options and helped me choose what was best for my car. I have owned 6 new cars and Jim has definitely been the best person to work with. Thank you. Jim for all the support.

Thanks for your help! Jarrod

It’s a pleasure coming in to the service center. Thank you!

Nothing means more to me as a customer, than to get returned calls, follow ups as promised, & status updates. Feeling like I’m valued & appreciated as your customer assures me that i choose the right company to purchase from & continue to do business with. Mr.Yared is pleasant & professional, & I’ve been fortunate to work with him on my service repairs. Thank you

Adam is very helpful and continues to answer questions. I appreciate his help. Thank you, Benjamin

It’s always great working with Jim Yared! Thank you!

The customer service department is a joke. I took my car in sometime in February and purchased a new key while the air bags were being repaired. I needed more done on the car and left specific instructions to call me when the key arrived so I can get everything done on one appointment. Obviously, no one called to let me know. I called no less than 10 times trying to find out form someone if the key was there waiting for me. 3 times I was able to talk to someone and they apparently tried to get a hold of the parts department without any luck. They all promised to call me when they found out if the key arrived, no one ever called. The other times I tried to call after working my way through the phone maze, it hung up on me. I left message and no one ever call back. I did what I tried to avoid doing, I drove to the service center on Howard to get the answer to the simple question, Is the KEY THERE? When I got there the service manager was unapologetic, unconcerned, and couldn’t care less what I had endured. He call a lady to see is my key arrived and within minutes she returned with the key clearly marked with my name on it. Unbelievable! No discount was offered, no concern about what I went through. I will never step foot in that place again! Dan Turi

Craig was great!

Frank was very professional and very helpful. He made sure to communicate with me through out the process while our car had to be kept there for a few days.

Only drawback as I had to return as a part had to be ordered. Seems like it happens almost every time I get car fixed or serviced.

Working with Chris Sung is always a pleasure. He is helpful, informative and always professional. Whatever the problem he quickly resolves any issue.

Very friendly + thorough and was able to schedule in cleaning + detailing as a last minute request and still complete it all in the same day. Appreciate it!

The best there is!

Silvio was very pleasant, and professional And the service technician was very informal

Craig is always professional. Have worked with him off and on for several years now.

Everything was done on time in a friendly and caring manner. I appreciate the service.

Amazing experience. Thank you for everything!