You had my VW Touareg car for TEN days and did a recall repair but didn’t do ANY of the other fixes i needed. You didn’t even change a stupid headlight lightbulb that was out. I was told it would take two days to get an airbag part and after 9 days and 3 phone calls I made to ask what was happening, I didn’t even get the courtesy of a return phone call!!! After ten days I told them I needed my car back becasue I was leaving town. I had hoped at least the lightbulb was fixed. Nope. So I drove to the Sierras with a broken airbag and headlight. Thanks a lot. Not even a sorry or phone call to explain what the heck went on for TEN days . Pathetic. I will NOT be back.
3/19/2019
Anja H. VERIFIED CUSTOMER
My customer service experience at Mazda has been fantastic.
Dan was terrific, very friendly and very attentive. My car was taken care of
and Dan had set up a loaner car while my car was serviced. Thumbs up and 5 Stars! Thank you Dan and thank you Mazda !
3/19/2019
Hui Suk. VERIFIED CUSTOMER
Great service!
3/19/2019
Fabio J. VERIFIED CUSTOMER
Since the vehicle was not washed, I did it myself and discovered a part that is about to fall out. The rear right red plastic part covering some light. No one noticed I guess. I don't live in the city and will be a hassle to drive over just to get this reattached.
3/18/2019
Edward A. VERIFIED CUSTOMER
Love Ashley. Efficient, quick, and nice.
3/18/2019
James S. VERIFIED CUSTOMER
Craig Foley is a great service rep and always a pleasure to deal with. He takes very good care of his customers.
3/18/2019
Andrea S. VERIFIED CUSTOMER
The same issue cane back after 3 days. All the brake malfunction lights came back on after 3 days. I was told it was a battery issue, which was not the case.
3/17/2019
Terri S. VERIFIED CUSTOMER
Craig foley was super helpful!
3/17/2019
Chris N. VERIFIED CUSTOMER
Frank Lee described the problems leading to the symptoms I reported for my car, in a way that seemed accurate. He also recommended solutions and only tried to obscure the price a little.
The repair was completed later than the estimate, but it was not a problem.
3/17/2019
ELIZABETH R. VERIFIED CUSTOMER
Thank you so much! I really appreciate Frank’s no-nonsense and practical approach. I look forward to working with him again.
3/16/2019
Jerome B. VERIFIED CUSTOMER
The customer service was great . I mean from the beginning until the end
3/16/2019
Rene N. VERIFIED CUSTOMER
I've been dealing with Jim for many years and he is the best.
Rene'
3/16/2019
Jo S. VERIFIED CUSTOMER
Hector was fabulous. Very friendly, professional and he taught me something I did not know about my car. No one ever told me how to use the emergency “key” in my key fob to not only open the door and get into the car if the fob is not working but also how to hold the fob/key up to the ignition start button to get the car to start! No one ever told me that! And that is important info to have. Great job Hector! He sent me texts during the day letting me know the status of my car service...he did everything perfect right up to me receiving my car. He was fantastic!
3/16/2019
Angelo A. VERIFIED CUSTOMER
As always, I had a pleasant experience with staff and quality of service!
3/16/2019
Paul H. VERIFIED CUSTOMER
The prices quoted for the suggested services were fully double what my local Audi specialist garage charges in Mill Valley.
3/16/2019
Stephen P. VERIFIED CUSTOMER
Chris is always responsive and I feel he is going to make sure my situation gets properly taken care of.
3/16/2019
Mike O. VERIFIED CUSTOMER
I had a great experience your service was great
Your Timing to complete the work was right on to taking care of the My needs
Keep up the good work Adam and the team
Thank you
Mike O
3/16/2019
Rob C. VERIFIED CUSTOMER
Always honest, reasonable and timely service and repair. Very different from my experience at other VW dealerships in the Bay Area.
3/15/2019
Evelio C. VERIFIED CUSTOMER
Sorry it took a while to respond to survey. Dan is the man at that facility. Always polite, explain everything clearly. Actually look forward to seeing him.