Service was good and Crystal Dejuan was very nice.
1/20/2019
Edwin R. VERIFIED CUSTOMER
Crystal was professional and very helpful to my concerns about my vehicle.
1/20/2019
Susan S. VERIFIED CUSTOMER
Great service. Attentative staff
1/20/2019
Kenneth G. VERIFIED CUSTOMER
The service at Gold Coast is excellent and I would highly recommend this dealership to my friends and family.
1/20/2019
Julius R. VERIFIED CUSTOMER
Mr. Anthony is as amazing! Ms. Bonnie was out when I picked up my truck. Ms. Bonnie was the service rep when I dropped the truck off. However, Mr. Anthony knew all my issues and concerns and took care of additional things for me. He really made me feel confident in knowing that my truck was repaired/taken care of! I actually called him today (I am late completing this survey) and he is trying to help take care of my battery issue. I had been mentioning to the dealership since I boughg my truck, that I strongly felt that my battery was dying. Well it did last night in NY on 18 Jan 2019. Onstar sent a Cadillac Tech out and the battery couldn't be jumped off. Also, the battery was 9 days outside the warranty and I had to pay for the AC Delco battery. Mr. Anthony does rememeber me questioning the battery at my last visit. I appreciate Mr. Anthony checking into it. It says a lot about his commitment to the customers. Even if anything can not be done, I appreciate his trying.
1/19/2019
Julius R. VERIFIED CUSTOMER
Very EXCITED! MS. Bonnie took the time to write down EVERY SINGLE issue that I was experiencing. All issues were addressed! I purchased my 2015 Escalade in August 2018. I was originally going through my salesman for all of my issues. But I realized that going through service would be better and more thorough. All the issues were taken care of 100%!
1/19/2019
Yvonne J. VERIFIED CUSTOMER
Mike is an AWESOME Service Rep, wish we could clone him!
He represents Gold Coast Cadillac in an outstanding manner!
1/19/2019
Harriet H. VERIFIED CUSTOMER
My car was waiting for me out front! Very impressive!!
1/19/2019
Arthur M. VERIFIED CUSTOMER
Great service
1/19/2019
Randolph G. VERIFIED CUSTOMER
Great service once again. Basic maintenance taken care of promptly. Staff works hard to make sure the customer is totally satisfied. Couldn’t be any happier with my Cadillac experience so far. Thank you. Keep up the good work.
1/19/2019
Willie G. VERIFIED CUSTOMER
Great job, (fast and clean work)
1/19/2019
Joseph T. VERIFIED CUSTOMER
Felt like I was a bother and could care less. Distracted and barely answered My questions. It seem like it was an issue getting a rental care even though I schedule the vista two weeks in advance.
1/19/2019
Arthur A. VERIFIED CUSTOMER
Bonnie was very efficient and professional
1/18/2019
Hope V. VERIFIED CUSTOMER
Mike Kevin is always very accommodating, professional and customer oriented which makes for a very satisfied customer.
1/18/2019
Eileen S. VERIFIED CUSTOMER
Great service Crystal . Thanks
1/18/2019
John M. VERIFIED CUSTOMER
Wanted to compliment Bonnie Lane. I’ve dealt with her multiple times in the service of my wife’s Escalade, and has always been respectful and quite helpful. I have recommended your dealership to others in part because of the service she provides.