Joe in Service was great, good communication! I was surprised to see the car was even washed. Thanks
11/25/2021
Louise S. VERIFIED CUSTOMER
Mr. Boyle was very accommodating. The last time the lock on the drivers door would not lock, it had corrected itself so there was no problem for the service assistant to see. I was told to just bring the car in if it happened again. I did not have an appointment but Mr. Boyle said they would look at it. I also mentioned that I had an appointment in 2 weeks as the CUE was indicating I needed air in the left front tire but I put air in and I checked the pressure everyday to insure there were 34 lbs. Mr Boyle noticed the left rear tire was quite low even though the CUE read there was 34 lbs. of air. I greatly appreciate that I was able to get these repairs done while I waited. Thank you.
11/25/2021
John F. VERIFIED CUSTOMER
Excellent service
11/25/2021
John Q. VERIFIED CUSTOMER
Completely satisfied Bonnie Lane did an excellent job and answered all of my concerns
11/25/2021
Cary W. VERIFIED CUSTOMER
John and Marc. Cared anout my issues and went out of the way to resolve them even though I drove in without an appointment
11/24/2021
Edwin M. VERIFIED CUSTOMER
Very pleased that my oil change and tire rotation was done in one hour. In and out.
11/24/2021
Magne S. VERIFIED CUSTOMER
The people and my experiences at Gold Coast are always top notch my service advisor Phillip strives for perfection which is why I travel to your dealership from Orange County NYS
11/24/2021
Charles H. VERIFIED CUSTOMER
I purchased an H2 from you and then an SRX.
Your service has always been a 10.
This experience with the SRX was horrible.
The headlights got dimmer and dimmer until they became a real safety issue. I found out that it is a defect that Cadillac refuses to address. I was offered a 10% discount. What an insult. Two new headlights cost me $1500 dollars.
You can buy them on line for less then $300 dollars. Then you charged me $160 dollars to investigate why the lift gate stopped working. I already removed the bin and found the circuit board corroded. Gold Coast Cadillac quoted me $3,000.00 dollars to fix the issue. The board and pump can be purchased from Amazon for less then $300.00 dollars.
I have list all trust and confidence in Gold Coast. You will never see me again.
I will tell everyone about your terrible service, and your outrageous prices.
By the way I am in the market for a new SUV as soon as the chip and car shortages are over.
Charles H
11/24/2021
Ronald F. VERIFIED CUSTOMER
John the servvice manager was very good in explaining my chevy pickup has to come back to fix my converter. Which is fine after Thanksgiving. Thank you Gold Cost and John
11/24/2021
Dorothy R. VERIFIED CUSTOMER
Excellent service!
11/24/2021
Michael M. VERIFIED CUSTOMER
He is an expert on how to treat people and how to make customer feel happy u dealt with Gold Coast. Great bunch of people. All professionals Thank u so much. Michael M
11/24/2021
Richard B. VERIFIED CUSTOMER
Nicely done!! Highest level of professionalism received from Bonny !!
11/24/2021
Andy G. VERIFIED CUSTOMER
Spot on.
11/24/2021
Steven R. VERIFIED CUSTOMER
Phillip Trocchia was very helpful. He made me feel a little better when explaining that this expensive light assembly part would be guaranteed for two years with unlimited miles. Unfortunately, things today are back ordered due to the Covid virus and getting replacement parts are more difficult. He did everything possible to discount said repair. Costing over $1,100 to replace a defective drivers side front headlight on my 2011 Cadillac Escalade seems crazy but the headlight seal deteriorated due to aging. I hope this repair will last for a while giving me many more years of enjoyment in owning a Cadillac, and can count on Gold Coast Cadillac for excellent service.
11/23/2021
Cathleen P. VERIFIED CUSTOMER
Thank Mr.John Boyle for going above and beyond. Always Professional Courteous and took time to explain and answer all questions. Always a great experience at Gold Coast!
11/23/2021
Querino P. VERIFIED CUSTOMER
Quick, fast and reliable service. Phillip was very informative. He is totally a professional.
11/23/2021
Linda A. VERIFIED CUSTOMER
Bonnie was very nice and answered all my questions