Stephen provided friendly, informative service with fair pricing.
12/4/2020
Kathryn K. VERIFIED CUSTOMER
My experience from before I even entered the dealership was amazing! I texted Ryan Hills, my salesman, to help me arrange for a courtesy vehicle. When I entered the service department the check in person greeted me by name (he had my license picture in his hand from the information I texted Ryan) and proceeded to introduce me to Bonnie while he got my vehicle ready. Bonnie reviewed what was going to be done for my first service and I mentioned a brake sound I was hearing. She put it all in the computer and I was on my way (in less than 10 minutes). I went to work the next morning and within an hour of my appointment time, Bonnie called and emailed that my vehicle was ready and they corrected the brake issue. I finished work for the day, returned to the dealership and was immediately greeted by another service department member and Bonnie and was out the door in less than 10minutes (with no charge as it was my first appointment)! I have never been more impressed with such outstanding service. When I was purchasing the vehicle, I was hesitant to agree to taking the car back to the dealership for service. I told Ryan that I have never had a positive experience with dealership service departments and usual see a private mechanic. He told me to give them a try and I’m so happy I did! Thank you Gold Coast. Katy Kokolus
12/4/2020
Anthony D. VERIFIED CUSTOMER
Super friendly, extremely quick and easy procedure. I was well taken care of. Thank you.
12/4/2020
Rick A. VERIFIED CUSTOMER
Bonnie and all of your customer service staff are always very professional and very friendly I appreciate the customer service I get when I come to Gold Coast
12/3/2020
James H. VERIFIED CUSTOMER
Never a disappoint. Professional and courteous
12/2/2020
John B. VERIFIED CUSTOMER
Stephen did a great job. Addressed all of my concerns. Was friendly and a pleasure to deal with.
12/2/2020
Linda M. VERIFIED CUSTOMER
Bonnie is a pleasure to deal with.
12/2/2020
Paul A. VERIFIED CUSTOMER
Steve was great! Very professional,courteous and knowledgeable. He was helpful and made the visit easy. He's a big asset to your company!
12/1/2020
Deborah K. VERIFIED CUSTOMER
Excellent job
12/1/2020
Marlene A. VERIFIED CUSTOMER
i have owned BMWs and Mercedes and currently a Range Rover. i brought my daughters 2006 SAAB to be serviced and was amazed at how great the customer service is!! couldn’t be happier!!
11/29/2020
James J. VERIFIED CUSTOMER
Very professional and nice. Would never go anywhere else but Gold Coast Cadillac. That’s why i brought 5 vehicles in 8 years because the generosity of sales and service department is exceptional. James J
11/29/2020
Denise M. VERIFIED CUSTOMER
I love the service that Crystal provides and always with a smile.
11/26/2020
Faith K. VERIFIED CUSTOMER
All was fine
11/25/2020
Mary Z. VERIFIED CUSTOMER
Thank you!
11/25/2020
Kathleen P. VERIFIED CUSTOMER
Gold Coast has the best customer service!
11/25/2020
Ralph J. VERIFIED CUSTOMER
Great customer service as usual. Crystal explained my current service request and kept me informed and updated and also detailed my future service needs in detail.
11/25/2020
Marian S. VERIFIED CUSTOMER
Great staff very professional. The area is clean and safe.
11/24/2020
Vincent G. VERIFIED CUSTOMER
Very happy with service. I dropped the car without an appointment and received excellent service with little wait for a loaner car.