Transmission failure at 98k miles. The cost estimate given to me in order to inspect my transmission, which was recently serviced at Martin Chevy, was equal to the cost of a rebuilt transmission from another vender w/ 3 yr warranty; Absolutely ridiculous. My truck will never go back to Martin Chevrolet unless it’s for recall service. Also, my next truck will be a Ford.
No need to contact me.
12/4/2019
Connie L. VERIFIED CUSTOMER
Mario went above simple customer service. He helped me order a part through Amazon that Martin did not have in stock. I would like to think that Martin would have called all possible dealers and parts stores to find the necessary part. I was able to order the part through Amazon saving over $200. Thank you Mario for making the word "service" mean something.
12/4/2019
William M. VERIFIED CUSTOMER
Mario very knowledgeable. Left with the feeling he would take care of problem. Be honest this is my second contact I have had with him . I looked up my past documentation to make sure I got him this time and will make sure to get him next time. Excellent service representative!
12/4/2019
Blake G. VERIFIED CUSTOMER
Rich was friendly and professional!
12/2/2019
DONALD D. VERIFIED CUSTOMER
Alvin is a really good guy. Takes good care of his customers.
12/1/2019
Randy Z. VERIFIED CUSTOMER
Nothing was done. The five or six things needed to be done we’re not done at all. After an entire week, I got a call in the form of a voicemail from Dean saying that my car was “ all done” and that they just have to order some parts. When I came down to get the car that’s when the facts came out that nothing was done. While Dean was polite and easy to talk to, I don’t know what he was thinking when he left me that voicemail. At least the undercarriage of the car could’ve been handled because it was making rattling noises, but maybe you didn’t have the parts for that either. I went into Ben’s office when I got there and he apologized and had Dean come in as well. He asked Dean to call customers right away when parts are not available and not wait an entire week. I could have done without the misleading voicemail stating my car was “ done” as well.
12/1/2019
Joseph B. VERIFIED CUSTOMER
My wife had to call you for updates instead of you calling her with regard to the vehicle. Knowing the customers want their vehicle, you should minimize this issue and then the anxiety of not having their vehicle by picking up the phone and contacting people who leave their vehicle for service to let them know when it will be ready so they can make plans. Aside from that, we were happy with our experience because now the vehicle works again. It is weird though that we have had to buy two tires and Aram in the last few months all for the left rear tire. He did that is the worlds unluckiest tire or someone is taking advantage of us. Will assume that it’s the worlds unluckiest tire for now but we are running out of patience because this is getting very expensive and taking a lot of our time.
12/1/2019
Joe M. VERIFIED CUSTOMER
Outstanding
12/1/2019
Deshawn H. VERIFIED CUSTOMER
Very helpful. Great customer service !
12/1/2019
Juan C. VERIFIED CUSTOMER
Great service...
12/1/2019
Robin R. VERIFIED CUSTOMER
Always very helpful. Answers questions right away and keeps me in the loop regarding service - which I truly appreciate.
12/1/2019
Alfred M. VERIFIED CUSTOMER
Great service
11/30/2019
Adam M. VERIFIED CUSTOMER
I tried other dealerships and didn't recieve the same excellence as I did when Robert helped me at Martin Chevrolet. Will always come back!
11/30/2019
Pamela H. VERIFIED CUSTOMER
Jose is always the best!
11/30/2019
Connie L. VERIFIED CUSTOMER
Mario was more than helpful. I appreciate his integrity. He made himself available for questions and stayed in touch with me through the service process. Thank you.
11/30/2019
Addison D. VERIFIED CUSTOMER
It was Christmas...New Years Day and my birthday all wrapped in one geeat feeling..u guys r great!!!!
11/30/2019
Ernesto L. VERIFIED CUSTOMER
Great service as usual
11/29/2019
ISABEL G. VERIFIED CUSTOMER
Everything was great! I had not troubles.
11/29/2019
Elizabeth S. VERIFIED CUSTOMER
Jose was very friendly and just very helpful. He kept assuring with me that my vehicle was almost done with maintenance. Which made me feel like he really cared about me waiting for long.