Rich is a very professional, knowledgeable and caring person. He is always available to answer my questions and provide quality customer service. He is definitely an asset to your organization and should be recognized as such.
10/19/2018
David D. VERIFIED CUSTOMER
Richard was as usual very pleasant to work with and he resolved my problem completely. Thank you
10/19/2018
Michael R. VERIFIED CUSTOMER
Alvin,
Thank you for help and advise.
Michael R
10/18/2018
Gabi B. VERIFIED CUSTOMER
Robert awnsered all my questions quick and efficient service. Thanks
10/18/2018
John V. VERIFIED CUSTOMER
Fast! Fast! Fast!!!
10/18/2018
Justine S. VERIFIED CUSTOMER
My car never had problems starting before, then when my car was returned they said they couldn’t start it and that I had a leak in my battery which I thought was very odd . I got to my destination and turned it on and off with no problems. It just gave me a very uneasy feeling about going back in the future.
10/18/2018
Christopher F. VERIFIED CUSTOMER
the second time around the job was done. right
10/17/2018
ROBERT M. VERIFIED CUSTOMER
W
10/17/2018
Frederick E. VERIFIED CUSTOMER
Excellent service
10/17/2018
Christine P. VERIFIED CUSTOMER
Excellent service
10/16/2018
Rhonda M. VERIFIED CUSTOMER
I am satisfied with the customer service provided by my advisor Rich Cabrera... however when I reached home my car was still squeaking. :( I will follow up in the morning. Thank you so much!
10/16/2018
DAVID V. VERIFIED CUSTOMER
Thanks for the car wash as well.
10/16/2018
Larry S. VERIFIED CUSTOMER
We are happy to do anything for Robert
10/15/2018
Adam N. VERIFIED CUSTOMER
Excellent service. Thank you
10/15/2018
Jennifer I. VERIFIED CUSTOMER
This was the absolute worst experience I have ever had servicing my car and I will never return to Martin chevrolet. I have also written a negative yelp review. I have so many issues with the level of service as well as with Robert. I had an appointment at 9:45 and wasn’t even helped until about 10:30. Robert was extremely rude and inconsiderate throughout the entire time I was there. I got a call that my car was done. No one told me what time I could pick it up or what time they closed. I arrived at 5:10 and everyone was gone. The sales people told me “sorry they didn’t leave your keys with us and there’s nothing we can do”. It is now Sunday night. I don’t have my car. I don’t have any of my work belongings because they were in my car. I had to Uber to Santa Monica (where I live) and I have no way of getting to work tomorrow. I had to call my landlord to come let me into my apartment because my house keys were also with my car keys. This absolutely ridiculous and unacceptable. I would like to speak to someone at length about this over the phone and would like to make a more formal complaint.
10/15/2018
RICHARD S. VERIFIED CUSTOMER
Richard did a great job. Thank you
10/14/2018
Christine C. VERIFIED CUSTOMER
Just an overpriced carwash. Inside of car was not even wiped in some areas.
Left message to service advisor, was not contacted back. Through the years I buy cars at Martin, but continue to be unsatisfied with service dpt consistantly.
10/14/2018
Lindsay A. VERIFIED CUSTOMER
Robert was helpful and competent. Thanks for the easy oil change!
10/14/2018
William A. VERIFIED CUSTOMER
All was good!
10/14/2018
Christopher A. VERIFIED CUSTOMER
Great customer service
Richard provided great service
Thanks