Now that I have some time driving I would like to review some of the features I do not fully understand.
12/17/2019
Rachelle W. VERIFIED CUSTOMER
I had an 11oclock appointment for an oil change for my lease, no one told me they were running behind or kept me updated. I informed them that I would wait. I sat there for over 2 hours. They need to do a better job of keeping the waiting customers updated.
12/17/2019
Veronica M. VERIFIED CUSTOMER
Thank you for the great service Richard, always appreciated!
12/17/2019
Beverly J. VERIFIED CUSTOMER
Edmundo was very nice and professional. My car was taken right away and service was complete in a timely manner.
12/17/2019
FRED Z. VERIFIED CUSTOMER
Edmondo did a fantastic job. Kept the service time exact and very nice guy
12/17/2019
TRACI B. VERIFIED CUSTOMER
Top Notch Service !
12/17/2019
Andria R. VERIFIED CUSTOMER
Excellent customer service and knowledge in the vehicle I brought in to be service.
12/17/2019
Michael L. VERIFIED CUSTOMER
Perfect Customer Service!
Thank You!
12/17/2019
JOSEPH F. VERIFIED CUSTOMER
I think Jose did a fine job. I was not happy that my passenger side seat was left in a position that bloced my view so I had to exit my vehicle to fix it before I drove off. I also did not notice until later that my rear floormats were left on TOP of the back seats. They should never be placed there let alone be left there after service. Dirty shoes go on the mat. I dont want them on the seats. I dont know how much of that is Jose's responsibility to check or more of an issue with the techs. I didnt feel like the option of totally satisfied vs not totally satisfied was sufficient to express my issues.
12/16/2019
Cliff B. VERIFIED CUSTOMER
I mentioned the warning for low pressure on tire was on. When service was complete I asked them if the tire was ok and they said yes that they couldn't find anything. The next day the warning came on again. Took it to pep boys and they discovered 2 holes and had to replace the tire. Not sure if the techs were lazy or didnt care.because it sure wasnt hard to find those two holes. It's a safety hazard...
12/16/2019
Scott L. VERIFIED CUSTOMER
You told me the door handle part would be in the next week. Never got a call the next week. You were supposed to program a key fob on 12/6, which you did but now one of my keys doesnt work - turns on security lockout.
12/15/2019
Grace B. VERIFIED CUSTOMER
Mario Ortiz was great with taking care of me with my vehicle. I really appreciate him and commend him for doing a Fantastic job and getting it done in a timely manner!
12/15/2019
Matthew P. VERIFIED CUSTOMER
Fast and efficient.
12/15/2019
Larry B. VERIFIED CUSTOMER
Alvin was very knowledgeable and very professional and
extremely helpful with my questions and concerns regarding our Chevy equinox.
12/15/2019
DARRELL M. VERIFIED CUSTOMER
Everyone were very professional
12/15/2019
Carol L. VERIFIED CUSTOMER
After service for engine light, lots of different noice arouse from the vehicle. We even had huge rubbing noise in which we took the tow -vehicle and found nothing wrong. The car still feels like it had a major accident after that one service.
12/14/2019
Prabhat N. VERIFIED CUSTOMER
Mario is an awesome gentle man and took care of my car the best.
The only concern is about the courtesy vehicle which should be onsite because of the transfer of the goods like baby car seat.
12/14/2019
Rena D. VERIFIED CUSTOMER
Great service and kind and friendly people.
Especially Wendy, julio and Ben
12/14/2019
Peter P. VERIFIED CUSTOMER
Never had i had such professional service!
12/14/2019
Joe C. VERIFIED CUSTOMER
To Whom it May Concern,
Mario knows how particular I am about my car that he goes the extra mile to make sure the work is done correctly before I come to pick it up.
Joe C