The first time I have been disappointed with Service for many years. The ZakTek application was supposed to be completed between 7:00 to 12:00, as it always has. The truck was not ready until 04:00. That’s fine if anyone would tell you it will be much later. No one answered my reply to Chris’s text asking if I had questions or concerns. There is no possible way to get a call answered in Service and no one will return calls. Absolutely crazy. I finally had to drive up there just to find out where the process was. Makes me question who I will by from and service with in the future. It has been with Grapevine for years but I am not treated like it.
10/24/2021
Suresh M. VERIFIED CUSTOMER
The person who serviced me was James Whalen. He was outstanding in service and follow up.
10/24/2021
Katy C. VERIFIED CUSTOMER
Aaron was great.
10/24/2021
Mike R. VERIFIED CUSTOMER
Jody did an outstanding job! Great customer service!
10/24/2021
Billy C. VERIFIED CUSTOMER
Always a great experience with Grapevine Lincoln, from sales to service.
10/24/2021
BOB N. VERIFIED CUSTOMER
Definitely a "5" ????
10/24/2021
Kayli R. VERIFIED CUSTOMER
I will be calling Pete in the future! Honest, knowledgeable, professional, etc!!! Excellent experience with him!
10/24/2021
Jana L. VERIFIED CUSTOMER
Excellent
10/24/2021
Robert C. VERIFIED CUSTOMER
Tyler was one of the most professional and courteous service techs I have worked with. He was very knowledgeable of my repair issues, kept in contact with me with timely status reports and made it very easy to communicate with him. Very prompt on reply’s. I would recommend any Ford owner to go to him with a repair issue.
10/24/2021
James D. VERIFIED CUSTOMER
Heath is an excellent service representative!
10/23/2021
Larry H. VERIFIED CUSTOMER
Aaron kept me posted on progress throughout the work being done on my truck. Everyone I had contact with at grapevine Ford were friendly, efficient and courteous.
Great experience.
Larry H
10/23/2021
William N. VERIFIED CUSTOMER
Clarence went more than out of his way to assist me in getting the needed service. I truly appreciate what he did.
10/23/2021
Ralf K. VERIFIED CUSTOMER
He did a great job, brought my car in for service immediately and found me in the waiting area within the promised time. Thanks again
10/23/2021
Paul E. VERIFIED CUSTOMER
He was fantastic
10/23/2021
RANDY O. VERIFIED CUSTOMER
Great service
10/23/2021
Kristen Y. VERIFIED CUSTOMER
Heath went above and beyond for me this year when it came to handling the warranty issue with my Lincoln. The entire service department was awesome but Heath really helped me and fought for me, knowing I had other matters going on in my life, I had lost my fiancé a week before the occurrence happened and heath spent MONTHS making sure things were handled and kept me in the loop consistently... couldn’t have asked for a better service advisor honestly.
10/23/2021
Anthony G. VERIFIED CUSTOMER
Pete was courteous and the dealership did a good job.
10/23/2021
Jim G. VERIFIED CUSTOMER
Miguel Luna was amazing! Very professional and kept me updated every step of the way. I would highly recommend Miguel and Grapevine Ford.
10/23/2021
Jeffery K. VERIFIED CUSTOMER
Great service
10/23/2021
Paul M. VERIFIED CUSTOMER
Alfredo cleaned up a communication mess that started several weeks ago. Once the service manager got involved (previous advisor left) things went well.