Grapevine Ford Auto Repair Service Center

Miguel is the reason I use Grapevine Ford

This was a review that I posted to Google about you guys: This review is for Aaron McBride and for the team at Grapevine Ford. Aaron McBride my service advisor represents Grapevine Ford with an Exceptionally High level of service. It’s actually pretty rare for me to have to bring my truck in for service at all. I have been using Grapevine Ford over the last 7-8 years. My most recent experience was trying to get in before my 3yr/36k Warrenty expired. The sunroof shade was making a horrible sound and the hinges at each of the doors were creaking. Because of Covid and the general state of things there looked like a 3 day wait but I wasn’t able to leave my truck that long. Aaron McBride came up with a solution that cut my wait time to just a few hours by letting me keep the truck as the line got shorter. You can always tell who someone is when you see them under pressure. I made a bit of an embarrassing mistake that I will explain. Shortly after leaving the truck was pulling to the right and not just a little but a good amount. Convinced that someone his a curb in my truck I went back in and told Arron what was happening. He looked at my warn out tires and explained that he really didn’t see that anything was visibly damaged that would cause it to pull. He thought it was the tires but I explained that they weren’t doing it before I got to the dealership. I just wanted the alignment to be good because I thought someone hit a curb and that caused it to pull. This was at 5:15 and I know everyone was ready to go home. Aaron McBride said okay let me take it back there to the alignment guys to have them take a look at it. He came back in about 20 minutes with a the report that the tires were in alignment and if anything the truck should be pulling a little to the Left and not the Right. I was for sure confused but you can’t argue with a report that said nothing is wrong with the alignment. As I was on my way home my truck was still pulling to the right but as I got further down the road the problem went away. Turned out it was just the road with a greater than normal slope for water to run off. I was wrong and nothing was wrong with my truck, so a little embarrassed I reached out to Aaron letting him know what the issue actually was. He responded with that great to hear and I am glad everything is okay. I thought his response as well as how he handled the situation showed a lot of Character which is something you don’t always see. This was even putting Aaron behind to pick up his kids. In the world we live in people are quick to say negative things about people and companies. As a business owner I understand this all to well. So even though this makes me look a bit quick to over react, I wanted to point out and give credit to Aaron McBride for his exceptional skills in handling an issue and for the team at Grapevine Ford. I know back there in unseen part of the dealership there is an unsung hero tech that stopped what he was doing to quickly look at my truck, so thank you sir. I highly recommend Grapevine Ford and Aaron McBride to anyone that needs to have thier vehicle serviced. Thank you, Danny M

NO NEED TO CALL! Not a single complaint with your personnel or the service provided. Too bad your phone service lets down an otherwise impeccable service department. Please fix your phones. Calling a dozen times over a 6 hour period and going to a call center each time is not a good look.

Rachel was very attentive and handled all my issues and concerns. Great customer services!

Big thanks to Tyler Jaquess for accommodating my special circumstances and helping me to get my vehicle repaired with minimal impact to my daily routine

Pete was fantastic, super easy-going and polite. Definitely a pleasure working with him and will be returning because of him and the rest of the staff. Thank you

Absolutely. She cared for all of the needs, the timeliness, and the quality

Everything was great

Bob, has been a pleasure to work with for my vehicle needs

Jody did a great job. The previous experience with Clay was not good. It took 3 visits to get my front door locks fixed under the recall. Jody finally took care of it in 1 day.

Bob was awesome! He kept me updated & was flexible in making arrangements for me to pick up my vehicle.

Bob goes above and beyond! Great service!

Thanks for teaching me to avoid do business with you guys. with all respect I will appreciate you not have to deal with you anymore.One time mistreat is enough.

Pete was professional in every way. I was totally impressed with him and the service I received. DAN B

Rachel was great! She constantly communicated to me about the status of my truck’s repairs and for that I’m extremely grateful. It’s so rare these days to find such a customer focused individual like that but she definitely is. Another Grapevine Ford star!

Heath was great. Polite and understood that I was on a time schedule. Very professional.

Great service, in and out, very easy process.

Jody is awesome and took great care of me.

Good service!

Bob was a pleasure to work with. Felt very good about leaving it under his care. Totally satisfied with Grapevine Lincoln Service Department