I am totally satisfied with jody’s performance. She did her very best to help me.
I am not satisfied at all that it took 3 1/2 weeks to get the repair done.
That is not acceptable. This is the 6. Car I got from Grapevine Ford and it might very well be my last Ford if you are not able to do repairs in a timely manner.
10/20/2021
DIDIER M. VERIFIED CUSTOMER
Great service from Bob !!
He is always taking great care of us . He is an asset for your company
10/20/2021
Craig W. VERIFIED CUSTOMER
Great service!!
10/20/2021
Joel H. VERIFIED CUSTOMER
Excellent work !
10/19/2021
Amado P. VERIFIED CUSTOMER
Great one Ford has always taken care of my needs to the best of their ability
10/19/2021
Gregory C. VERIFIED CUSTOMER
Pete stepped in when I had an appt with another advised and exceeded my expectations! Thank you Pete! You made the the experience a great one!
10/19/2021
Doug R. VERIFIED CUSTOMER
Pete gave great advice as always!
10/19/2021
Wade H. VERIFIED CUSTOMER
Great service and Chris was awesome!!
10/19/2021
Anitamarie L. VERIFIED CUSTOMER
Excellent service! Thank you.
10/19/2021
Joe R. VERIFIED CUSTOMER
Daren has been my service advisor through 3 Expeditions. Totally trust him and his honesty plus knowledge of products
10/19/2021
Luke T. VERIFIED CUSTOMER
Alfredo provided me with outstanding service.
10/19/2021
Micheal S. VERIFIED CUSTOMER
Alfredo was great really enjoying my Edge ST
10/19/2021
JEREMY S. VERIFIED CUSTOMER
Tyler is a great guy. Very personable, relatable, punctual and energetic. Great service advisor.
10/19/2021
Richard S. VERIFIED CUSTOMER
Pete is great
10/19/2021
Jason G. VERIFIED CUSTOMER
Pete has my complete trust and is a true professional.
10/19/2021
Ben H. VERIFIED CUSTOMER
Great communication, after 2 blown out tires, was able to get me in and have my vehicles tires and rotation done in same day. Will be bringing my truck here again!
10/18/2021
Daughn R. VERIFIED CUSTOMER
Thank you for a job well done.
10/17/2021
Allen C. VERIFIED CUSTOMER
First person in line but overlooked & had to speak up to get waited on. Service people actually waited on people in their vehicles behind me! No rental car was available.
Called 5 times for status on vehicle -couldn’t reach my service manager or any service mngr. Operator kept transferring me & never came back on line. still no response or status from service so I left work & went to the dealer. My car was completed, parked & I was not notified. It became a frustrating experience from lack of communication. From beginning to end.