I was told I would have to pay a separate diagnostic price of $150 for each reading on my car despite having one diagnostic reading done. Grapevine Lincoln is the only dealership I've ever heard of that charges per reading. Since I had three complaints I was told it would cost me $450 just to confirm my complaints. So if I had 5 complaints, that would cost my $750, just to tell me what's wrong with my car. That's a horrible business practice and based purely on greed. That's enough to keep me away from Grapevine Lincoln.
10/16/2021
COLBY C. VERIFIED CUSTOMER
Great service.
10/16/2021
JESSE S. VERIFIED CUSTOMER
Heath is great! We were updated and taken care of quickly and with obvious care! So pleased!
10/16/2021
Deborah P. VERIFIED CUSTOMER
They were very accommodating.
10/16/2021
Jon L. VERIFIED CUSTOMER
Aaron did a great job communicating with me and my vehicle was done promptly.
10/16/2021
Carl H. VERIFIED CUSTOMER
Absolutely! Truck was fixed quickly and communication was timely! Always a pleasant experience at Grapevine Ford service. Thank you for making it easy.
10/16/2021
Justin S. VERIFIED CUSTOMER
Rachel kept me updated every day very professional she is a great fit for that job
Great job Rachel!!!
10/16/2021
Karen W. VERIFIED CUSTOMER
Heath was responsive, efficient and communicative. Great job!
10/16/2021
Susan W. VERIFIED CUSTOMER
Robert was great! Just a maintenance service but he treated me like I was important. Love the courtesy pick up!
10/16/2021
David K. VERIFIED CUSTOMER
Nice job
10/16/2021
John V. VERIFIED CUSTOMER
None
10/15/2021
Rick B. VERIFIED CUSTOMER
My vehicle was picked up at 1:00 pm and at 7:00 pm I was having to call to ask where it was. Absolutely no communication. Then I didn’t actually get it back until the next morning. And all of that for an oil change! You really can’t make this up. I have yet to believe this location has any understanding of what the customer expects when we pay the extreme price for a Black Label vehicle. Very frustrating.
10/15/2021
Richard D. VERIFIED CUSTOMER
Tyler always does his best. He got my vehicle in and out quickly with no problems.
10/15/2021
Don S. VERIFIED CUSTOMER
Heath provided the necessary information and guidance for me to make intelligent decisions about the service for my vehicle. He was thorough, efficient, and friendly in delivering his expertise and support.
10/15/2021
Scott P. VERIFIED CUSTOMER
Alfredo was awesome. From start to finish he delivered exceptional customer service and got me in and out. That’s why I have my service done at Graoevine Ford as customer service is #1
10/15/2021
Randall F. VERIFIED CUSTOMER
So far everting is good. I let your team know more once I get my truck back in next day or two.
10/15/2021
Sherry D. VERIFIED CUSTOMER
Such great people Tyler is the best advisor I have ever haf
10/15/2021
Rachel C. VERIFIED CUSTOMER
Miguel was amazing and answered every question and was very professional