Communication was good, friendly advisors but vehicle still not fixed
9/28/2021
JANIS C. VERIFIED CUSTOMER
Great service, pickup and delivery
9/28/2021
EFFIE W. VERIFIED CUSTOMER
Heath Thimons was great, from beginning to end he kept me informed about my vehicle. He was exceptional and I will definitely ask for him again. Thank you! EFFIE W
9/28/2021
IZABELLA H. VERIFIED CUSTOMER
Heath is my #1 go-to advisor ever time I get my car serviced. He always makes sure everything goes smoothly and provides EXCEPTIONAL customer service. I never have a complaint when dealing with Heath! 10 out of 10 stars ????????????????????
9/28/2021
TERRY G. VERIFIED CUSTOMER
Your welcome. Please correct the spelling of my first name which is Terri. Also is there a recall on the 2020 Lincoln Corsair? Please advise. Thank you
9/28/2021
JOHN B. VERIFIED CUSTOMER
My recall service does not look like it was completed.
9/28/2021
James S. VERIFIED CUSTOMER
We were told that the service was going to take 6 hrs but instead it took 2 days. The loaner had mileage limitations and also required me to provide a credit card. This isn't the 1st time we've had our car in service with a loaner and we did not need a credit card for the loaner.
9/28/2021
TODD F. VERIFIED CUSTOMER
Car was to picked up at home at 8am.. We had to call and reset entire process. Car was not picked up till almisr 10. Messed up part of our morning waiting on you
9/28/2021
JIMMY L. VERIFIED CUSTOMER
Heath Thimons is my go to guy. He is great. He knows what he is doing. Thank him for me. JIMMY L
9/28/2021
MICHAEL K. VERIFIED CUSTOMER
After two trips and over two weeks at the dealer for a leak still not fixed.
9/27/2021
OLIVIA M. VERIFIED CUSTOMER
The service is very good and ALFREDO ZACARÍAS JR. excelent thank you.
9/25/2021
Alaine M. VERIFIED CUSTOMER
Aaron was fantastic. He called when he said he would and always kept me up to date on the status of my truck. He is the best service rep I have ever worked with.
9/25/2021
ROBERT M. VERIFIED CUSTOMER
Pete is always excellent to work with. I trust him. It is people like Pete that keep me using Grapevine Ford.
9/25/2021
William F. VERIFIED CUSTOMER
That was an amazing service experience. I was provided updates throughout the service. The gentleman was very personable
9/24/2021
Elmer C. VERIFIED CUSTOMER
Tyler did a great job keeping me informed on my Ford Edge.
9/24/2021
Mark J. VERIFIED CUSTOMER
Miguel did an outstanding job making sure my vehicle was repaired and although it took longer than expected he called me daily and provide an update
Thanks, Miguel for a great job.
9/24/2021
LYNN F. VERIFIED CUSTOMER
Cris did a very professional job while my service was completed.
9/24/2021
Sanford M. VERIFIED CUSTOMER
Job well done Heath and company! Thank you! ????
9/24/2021
James W. VERIFIED CUSTOMER
Alfredo was a very professional advisor to work with.
9/24/2021
Regan F. VERIFIED CUSTOMER
Rachel was outstanding. I’ll be happy to complete the survey . Great Job on my truck . You exceeded my expectations.